Michael Holtorf

Experience

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  COSCO Fire Protection

  Oct 1999 - May 2001

  IT Manager

  • First IT Employee in organization• Created and implemented standardized approach to IT Infrastructure • Designed and Configured Active Directory implementation• Imaged and deployed all PC’s for 10 office organization• Configured and deployed Frame Relay network for AS/400-based ERP system service delivery• Implemented standard Inter-Tel phone platform across all offices

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  Consolidated Fire Protection, LLC

  May 2001 - Jan 2009

  IT Manager

  • Installed VMWare infrastructure for data center private cloud• Guided IT through multiple M/A cycles with various investors• Established Data Center Colocation for ERP and email services• Established Disaster Recovery location for Business Continuity • Deployed and managed Exchange 2003 and Microsoft Great Plains• Deployed Cisco ASA Firewalls, 881 Routers and HP ProCurve switches at branch office locations• Managed implementation of MPLS Network across all offices• Established IPSec tunnels for redundant traffic option• Migrated to networked Mitel VoIP platform across all offices• Procured and configured IT systems for all subsidiaries• Managed and performed remote office openings and moves when necessary• Hired and managed 3 additional IT staff Show less

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  MX Holdings US, Inc.

  Jan 2009 - Aug 2017

  Director of Infrastructure

  Responsible for all aspects of IT Infrastructure in $760+ million firm, including Data and Telecommunications infrastructure. Supervision of 6 IT staff. Purchasing, configuration and maintenance of 1000+ remotely managed PC’s and servers using Microsoft Windows in 32 offices across the US. Setup a Disaster Recovery center enabled by 2 new SAN's featuring automatic replication of critical data. Managed data center conversion to VMWare ESX 6.0 with 100% virtualization of all non-appliance servers. Recommended and coordinated installation of a 30+ node MPLS network. This replaced a now supplemental LAN/WAN implemented using low-cost T1, Cable and DSL circuits with hardware-based IPSec VPN tunnels. Deployed Active Directory forest with 5 domains. Deployed MS Exchange Server 2010 across domains. Deployed hardware for MS Great Plains and SQL Server 2012 in a clustered, virtualized environment, and Microsoft Remote Desktop Services 2012 using F5 Big IP's for load balancing. Managed IT integration of multiple acquired companies. Implemented electronic ticketing system to track IT service requests for 12-member department. Coordinated installations of communication lines and systems for new offices and existing offices as necessary. Deployed secure wireless network access points in multiple offices. Deployed VPN access for remote users. Deployed Bomgar Remote Support Appliance for enhanced customer service capability. Managed deployment of Quest KACE 1000 and 2000 appliances for more comprehensive management of PC's, including patching, service desk, software asset management and image deployment. Show less

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  Guidelines International Ministries

  Jul 2018 - now

  IT Consultant

  Provided VPN configuration services for PC and Mac-based remote workersUpgrade/maintain PC's and Server hardware and software as necessary

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  MediaMix365

  Jan 2019 - Sept 2019

  IT Manager

  Responsible for all client and server systems and software management in 200+ employee call center. Deployed ESXi and vCenter 6.7 infrastructure for internal servers. Manage G Suite and Office 365 for all employees. Deployed remotely managed systems for offsite/at-home workforce. Developed inventory and systems management tools. Implemented PRTG Network management software. Managed Windows 7 - Windows 10 migration. Managed all IT purchasing.

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  Narrate, LLC

  Sept 2019 - Nov 2019

  IT Consultant

  Provided IT Support to a start-up call center facilityDeployed and managed Office 365, AzureAD and AWS for business applicationsDeployed and managed Freshdesk for user issue tracking and supportSupported 100 + user remote work-force

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  HIGHROAD INFORMATION TECHNOLOGY, LLC

  Jul 2020 - now

  Sr. Technical Manager

  I manage a team of 3 technicians for a Premier MSP in the LA/OC market. Primarily serving Water Districts and ancillary companies to that market, I ensure the highest level of customer service and technical response to client issues. In partnership with our Cloud division, I am deploying and supporting Azure Stack HCI for enhanced business continuity. I also partner with our sales team to onboard new clients and provide a single point of contact for support issues during the initial engagement. My team and I use modern remote support platforms to continuously monitor client infrastructure and respond to issues according to agreed upon SLA’s. Show less