Milan Tiwari

Experience

• 

  Etech Global Services

  Jun 2012 - Oct 2013

  Online Chat Representative

  - Responsible for providing customer service support and assisting customers with the order process.- Resolving customer's complaints/queries in a professional, and timely manner to ensure satisfaction resulting into re-purchase intent.- Meeting monthly sales targets and providing excellent customer service to new and existing customers.- Assisting team mates to achieve their sales target.Achievements - Awarded “Most Improved Trainee” & “Best Trainee” for excelling in training sessions – Jul 2012- Awarded “Top Performer” for closing highest number of sales – May 2013- Awarded “Star Performer” for closing sales with highest conversion rate – Jun 2013 Show less

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  Etech Global Services

  Sept 2014 - Sept 2015

  Quality Analyst

  - Working on case studies as per client's requirement.- Analyzing chat transcripts (extracting information from chat transcript as per requirement).- Providing necessary feedback/solutions to agents for better performance.- Give feedback/coaching sessions to maintain the chat quality and achieve sales targets through various coaching techniques.Achievements - Awarded “Star performer” for the good performance – Feb 2015- Awarded “Star performer” for the good performance – Jun 2015 Show less

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  Somi Sales India

  Oct 2015 - Feb 2020

  General Channel Sales Manager (Shopizone & Probus)

  - Supervised a sales force of five sales associates and coached them on a daily basis for better performance.- Studied market, researched products, and procured them that resulted in a 50% increase in sales.- Developed reports and tools for sales associates to perform better and achieve more sales.- Reviewed records and reports to project sales and determine profitability.- Liaoning with account managers, and a quick view of understanding of the market scenario.- Prepare the re-order list to maintain stock and managing inventory in four Amazon warehouses across India.- Pricing products correctly as per market standards, running promotions to boost sales.- Guiding software developing team in functional aspects in in-house inventory management software, to get real-time stock details (warehouse wise), detailed stock report with sales data, payment reconciliations, analytics for re-ordering product and more. Achievements- Increased online sales initially by 25% in six consecutive months.- Achieved break-even within the first year as Sales Manager, and currently achieving consistent profits.- 55-60% products suggested were re-ordered, 5-10% of products were the highest profit yielding products, and 1-5% of products turned to be deadstock with 30-50 units per product - Awarded “Certificate of Excellence” for outstanding work ethics and accomplishment in performing duties with dedication – Financial Year 2018-19 Show less

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  Comfort Click

  Mar 2020 - Jan 2022

  - Responsible for getting sales through Advertisement Campaigns for Italy market.- Keeping a check on live listings, and suggesting designing team for attractive images.- Achieved first month target in terms of sales number through PPC.- Achieved sales target consecutively in second month within given ACoS.- Was able to successfully bring down the ACoS from 35% to 23% with a greater number of sales within first month.- Was moved to Germany (biggest market of Europe) after performing consecutively 7 months in Italy market.- Created product wise strategies, and monitored closely to make it perform in better way.- Was able to identify customer behaviour, was able to overcome language barrier and deliver numbers. Show less

  • Germany Amazon PPC Team Lead For Comfort Click

    Jul 2021 - Jan 2022

  • Marketplace Specialist (Italy & Germany) For Comfort Click

    Mar 2020 - Nov 2021
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  Amazon

  Feb 2022 - now

  Account Manager

  Responsible for accelerating sales growth, expanding selection on the platform and improving retention amongst the existing Seller base, particularly among the largest Sellers in the IN Marketplace. Need to create innovative ways to identify new selection, merchandising, and operational improvement opportunities through partnership with internal stakeholders such as Fulfillment by Amazon, Amazon Selling Coach, Sponsored Products, etc. and improving overall knowledge of how to succeed as a Seller on Amazon Marketplaces. Show less