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Anuj Kesarwani

Anuj Kesarwani

Engineer

Followers of Anuj Kesarwani413 followers
location of Anuj KesarwaniLucknow, Uttar Pradesh, India

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  • Timeline

  • About me

    service manager

  • Education

    • Uttar Pradesh Technical University

      -
      Bachelor of Engineering - BE Electrical and Electronics Engineering

    • Scdl pune

      2009 - 2011
      PGDBM Operations Management A

    • Scdl pune

      2009 - 2011
      PGDBM oprations

    • Shambhu nath institute of engineering and technology

      2004 - 2008
      B.tech electrical

  • Experience

    • Uttam galva steels limted

      Apr 2008 - Nov 2010
      Engineer

      Working as a Shift engineer electrical maintenance and responsible for all electrical maintenance work, preventive & break down maintenance.

    • Tata Steel BSL (Formerly Bhushan Steel Ltd)

      Dec 2011 - Jul 2015
      SR. engineer

      Responsible for electrical maintenance & project.Here I have completed near about 10 nos project successfully and also involve in electrical maintenance.

    • BRG IRON & STEEL INDUSTRIES PRIVATE LIMITED

      Jul 2015 - Oct 2016
      Assistant Manager electrical maintance

    • Reliance retail limted resq

      Oct 2016 - Jun 2019
      Service incharge

      Service manager

    • Relaiance retails ltd

      Oct 2019 - now
      Cluster service & opration manager

      MY KRA:-Ensure all Customer Returns & complain management, defective Inventory for the Cluster is liquidated as per the defined TATs & Processes.Ensure TAT adherence & key account manager beetween service team and store team on installations & repairs.Train and mentor CRMs & CCC engineers on customer service, solution selling, returns process & brand policies.Follow up on customer complaints and ensure closure within the defined TATs.Speak to customers wherever required to get the same resolved on priority. Conduct Inventory audit of all customer returns & defective inventory at stores during JCP visits. Liaison with Brands at a Local level to ensure that Repair/RTV TATs are being adhered to. Show less

  • Licenses & Certifications

    • Empathy for Customer Service Professionals

      LinkedIn
      Apr 2020
      View certificate certificate

    • Lean Six Sigma Green Belt Certification

      Naukri.com