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Philcollins Okoth

Philcollins Okoth

Technical Support Specialist

Followers of Philcollins Okoth154 followers
location of Philcollins OkothNairobi County, Kenya

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  • Timeline

  • About me

    Tech-savvy IT professional, Passionate about integrating technology with business strategy. Effective communicator, detail-oriented and service-focused. Ready to drive innovation and efficiency in your team.

  • Education

    • Institute of Advanced Technology

      2013 - 2015
      Certificate Web Design & Development Disrinction

      Activities and Societies: Planning and Research(Information Gathering), Design where UI (User Interface) and UX (User Experience), Development(Concept Design Implementation), Content Creation(Integrating elements to enhance user engagement), Testing(Usability, cross browser and compatibility), Deployment(Launching of site), Maintenance and updates(backups and improvements based on user feedbacks and business goals) Web design and development involves mastering a set of skills aimed at creating functional, visually appealing websites that cater to diverse user needs. It involves, Technical Proficiency, Design Principles, Problem Solving, Responsive Design, Content Management, SEO Best Practices, Communication and Collaboration, Continuous Learning and Adaptation. equips individuals with technical expertise, design proficiency, problem-solving skills, and the ability to create responsive, user-friendly… Show more Web design and development involves mastering a set of skills aimed at creating functional, visually appealing websites that cater to diverse user needs. It involves, Technical Proficiency, Design Principles, Problem Solving, Responsive Design, Content Management, SEO Best Practices, Communication and Collaboration, Continuous Learning and Adaptation. equips individuals with technical expertise, design proficiency, problem-solving skills, and the ability to create responsive, user-friendly websites.It prepares developers to meet the demands of an ever-evolving digital landscape, where effective communication, collaboration, and continuous learning are essential for success. Show less

    • Institute of Advanced Technology

      2014 - 2014
      Certificate Web/Multimedia Management and Webmaster Distinction

    • Coursera

      2021 - 2021
      Certificate Computer Networking Excelled

      Activities and Societies: Computer networking activities include network design and planning, installation and configuration of network components, network security measures, continuous network monitoring, troubleshooting and maintenance, network administration tasks, data backup and recovery processes, network virtualization, wireless network setup. These activities collectively ensure efficient communication, data exchange, and security across interconnected devices and systems in various environments. The study of computer networking involves examining how computers and other devices communicate and interact within local and wide area networks (LANs and WANs). Key areas of study include network architecture, which covers the design and layout of networks; network protocols, such as TCP/IP, which govern how data is transmitted and received; network security, focusing on protecting networks from unauthorized access and cyber threats; network administration, involving the management of network… Show more The study of computer networking involves examining how computers and other devices communicate and interact within local and wide area networks (LANs and WANs). Key areas of study include network architecture, which covers the design and layout of networks; network protocols, such as TCP/IP, which govern how data is transmitted and received; network security, focusing on protecting networks from unauthorized access and cyber threats; network administration, involving the management of network resources, user access, and configurations; and network troubleshooting and optimization, aimed at diagnosing and resolving issues to ensure optimal network performance. Overall, the study of computer networking prepares individuals for roles in designing, implementing, securing, and maintaining networks that form the backbone of modern communication and information exchange systems. Show less

    • Maseno University

      2013 - 2017
      Bachelor of Science - BS Computer Science

    • Coursera

      2021 - 2021
      Certificate Computer Technical Support Excelled

      Activities and Societies: Computer technical support activities include troubleshooting hardware, software, network issues, installing and configuring software, maintaining, upgrading hardware components, removing viruses and malware, supporting operating systems, managing data backup and recovery, resolving network connectivity problems, training users, remote assistance, performing hardware and software upgrades, documenting technical issues and solutions, and delivering customer service to ensure user satisfaction. It involves learning the skills and knowledge necessary to effectively troubleshoot, maintain, and support computer systems and software. one acquires expertise in diagnosing and resolving hardware, software, and network issues encountered by users. To install and configure software applications, manage updates and upgrades, and ensure compatibility with operating systems. Additionally, proficiency in implementing security measures to protect systems from viruses, malware, and other threats. It… Show more It involves learning the skills and knowledge necessary to effectively troubleshoot, maintain, and support computer systems and software. one acquires expertise in diagnosing and resolving hardware, software, and network issues encountered by users. To install and configure software applications, manage updates and upgrades, and ensure compatibility with operating systems. Additionally, proficiency in implementing security measures to protect systems from viruses, malware, and other threats. It typically covers data backup and recovery procedures, network connectivity troubleshooting, and providing user training and support. Practical experience with remote access tools and documentation practices are also emphasized to enhance efficiency in resolving technical issues and delivering satisfactory customer service. IT support roles play a crucial role in maintaining the functionality and reliability of computer systems for users across various industries. Show less

    • Alison

      2023 - 2024
      Certificate Water Treatment and Purification Score 92

      Activities and Societies: Water treatment and purification involves a series of activities including coagulation and flocculation, sedimentation, filtration, disinfection, pH adjustment, activated carbon adsorption, membrane filtration, ion exchange, aeration, desalination, fluoridation, monitoring and control, and storage and distribution. These processes collectively ensure that water is safe, clean, and meets regulatory standards for human consumption and other purposes. Water treatment involves adding chemicals to raw water to coagulate suspended particles into larger floc during flocculation. These settle out in sedimentation tanks, followed by filtration through sand, gravel, and charcoal to remove finer impurities. Disinfection with chlorine or UV light kills microorganisms, while pH adjustment using lime or soda ash optimizes subsequent processes. Activated carbon adsorption removes organics, and membrane filtration like reverse osmosis removes… Show more Water treatment involves adding chemicals to raw water to coagulate suspended particles into larger floc during flocculation. These settle out in sedimentation tanks, followed by filtration through sand, gravel, and charcoal to remove finer impurities. Disinfection with chlorine or UV light kills microorganisms, while pH adjustment using lime or soda ash optimizes subsequent processes. Activated carbon adsorption removes organics, and membrane filtration like reverse osmosis removes contaminants. Ion exchange treats hardness, aeration improves taste, and desalination handles seawater. Fluoridation may occur, ensuring water meets standards before distribution via pipelines. Show less

  • Experience

    • Self employed

      May 2014 - now
      Technical Support Specialist

      Computer technical support specialists are responsible for diagnosing and resolving hardware, software, and network issues for users. They install and configure software, maintain and upgrade hardware components, and ensure system security by removing viruses and malware. Supporting operating systems such as Windows, macOS, and Linux is essential, along with implementing data backup and recovery procedures. Specialists troubleshoot network connectivity problems, provide user training and ongoing technical support, and may assist remotely using specialized tools. They also facilitate hardware and software upgrades, maintain documentation of technical issues and solutions, and deliver excellent customer service to ensure user satisfaction and operational efficiency. Show less

    • Green Media

      Jan 2016 - Jan 2019
      Web System Administrator

    • ELLISAM HOLDINGS LIMITED Kenya

      Jan 2017 - Jun 2024
      Web Developer

      Ellisam Holdings Ltd is a 100% Kenyan owned agro processing milling business and a key player in the flour milling industry in Kenya and East Africa markets. www.ellisam.co.ke

    • Makina Community Development Project (MACODEP)

      May 2017 - Jun 2024
      Web Administrator

      Designed and developed the official MACODEP website to enhance the organization's online presence and support its mission of providing healthcare and essential services to the Kibera community.Collaborated with MACODEP staff to gather requirements and create a website structure that effectively communicates the organization’s goals, projects, and impact.Implemented responsive web design techniques to ensure the website is accessible and user-friendly across various devices and browsers.Created digital content, including banners, infographics, and promotional materials, to support MACODEP’s awareness and fundraising campaigns.Provided technical support to MACODEP staff and volunteers, addressing hardware and software issues to ensure smooth day-to-day operations.Installed, configured, and maintained computer systems and networks, ensuring reliable access to essential IT resources.Trained staff and volunteers on basic IT skills and best practices, enhancing their ability to utilize technology effectively.Assisted in setting up and maintaining IT infrastructure for the medical clinic and children's home, including internet connectivity, printers, and other peripherals.Monitored and maintained network security, protecting sensitive data from unauthorized access and potential cyber threats. Show less

    • Internet Africa

      Jan 2019 - Jun 2024
      Senior Web Developer

    • Philcollins Software Systems

      May 2019 - Jun 2024
      Web Design Specialist

    • The Secret Garden

      Jan 2020 - Mar 2024
      Web System Administrator

      Maintaining web environment by identifying system requirements, installing upgrades and monitoring system performance. Establishing web system specifications by analyzing access, information and security requirements and designing system infrastructure.

    • Maisha Water Fresh Limited

      Feb 2020 - Feb 2022
      Senior IoT Engineer

      Led the development and implementation of IoT-based water vending systems, utilizing NFC technology for community access to clean and safe water.Conceptualized and designed the architecture of water vending machines, integrating GSM modules and Arduino for real-time data transmission between vending stations and the data center.Oversaw the end-to-end development process, from initial idea conception to deployment and maintenance of the IoT systems.Developed and programmed embedded systems using Arduino to control and monitor water vending machines, ensuring seamless operation and data accuracy.Implemented NFC technology for user authentication and transaction management, allowing community members to use NFC cards as tokens for water vending.Managed the integration of GSM modules to facilitate reliable communication between vending machines and the central data center, ensuring real-time monitoring and data collection.Conducted rigorous testing and troubleshooting of IoT systems to identify and resolve hardware and software issues, enhancing system reliability and performance.Developed and maintained comprehensive documentation for system design, implementation, and user guides, ensuring knowledge transfer and operational continuity.Provided technical support and training to field technicians and community members on the use and maintenance of water vending machines. Show less

    • Perfect Media Limited Qatar

      Apr 2022 - Oct 2022
      Graphic Designer

      Designed and created a variety of digital and print materials for packaging, including food packages (e.g., cakes, pizzas, wrappers) and branded materials for restaurants (e.g., Subway) and retail companies (e.g., Toys "R" Us, Bob's Burgers).Collaborated with clients to understand their branding and packaging requirements, ensuring designs met their specifications and brand standards.Developed visually appealing graphics and layouts for digital signposts, promotional materials, and advertisements, enhancing brand visibility and customer engagement.Utilized design software (e.g., Adobe Creative Suite - Photoshop, Illustrator, InDesign) to produce high-quality artwork and prepare files for print production.Worked closely with the print production team to ensure accurate color reproduction, image quality, and material specifications in all printed materials.Managed multiple design projects simultaneously, ensuring timely delivery and adherence to project deadlines.Conducted market research and competitor analysis to stay current with design trends and incorporate innovative ideas into packaging and marketing materials. Prepared and presented design concepts and mockups to clients for feedback and approval, making revisions as necessary to achieve the desired outcome. Maintained organized digital archives of all design files, project assets, and client communications for easy retrieval and reference. Participated in team meetings and brainstorming sessions, contributing creative ideas and solutions to enhance the overall design process and project outcomes. Show less

    • FIFA World Cup Qatar 2022

      Oct 2022 - Dec 2022
      Last Mile Marshall

      Coordinated the safe and efficient movement of spectators from transportation hubs to stadium entry points, ensuring a seamless and enjoyable experience for attendees.Assisted with crowd management and control, directing spectators and providing clear instructions to prevent congestion and ensure smooth entry processes.Monitored and managed designated areas to ensure compliance with FIFA security protocols and safety regulations.Provided exceptional customer service by answering inquiries, giving directions, and addressing any concerns from spectators, enhancing their overall event experience.Collaborated with security personnel, volunteers, and other event staff to ensure coordinated efforts in managing large crowds and maintaining order.Responded promptly to any incidents or emergencies, assisting in the implementation of contingency plans and ensuring spectator safety.Utilized communication devices to stay in constant contact with the event control room, reporting any issues or concerns that arose in the last mile zone.Supported the distribution and collection of event materials, such as maps, guides, and promotional items, to enhance the spectator experience.Conducted regular inspections of the last mile area to identify and report any potential hazards or issues, contributing to a safe event environment.Participated in pre-event training sessions and briefings to ensure a thorough understanding of responsibilities, event layout, and emergency procedures. Show less

    • Save Our Daughters And Sons Foundation

      Mar 2023 - now
      Senior Web Developer

      Designed and developed the SODAS Foundation website to effectively communicate the organization’s mission and promote its Substance Abuse, Sexual Health, and HIV/AIDS prevention programs.

    • Africa Internet Directory

      Mar 2024 - May 2024
      Senior Web Designer

      Developing the Africa Internet Directory website using WordPress, ensuring it is user-friendly, visually appealing, and responsive across different devices to meet specific design and functionality requirements, and optimizing performance and security.Designing the UI elements and UX flow of the website to enhance user engagement and satisfaction. Incorporating intuitive navigation, interactive features, and accessible search functionalities.Developing a content management system (CMS) to allow administrators and users to add, update, and manage directory listings, including businesses, services, and organizations across Africa.Implementing SEO best practices to improve the website's visibility and ranking on search engines. Optimizing content, metadata, and URLs to attract organic traffic and enhance discoverability.Integrating security measures, such as SSL certificates, data encryption, and secure user authentication methods, to protect user data and ensure the integrity of the website.Integrating APIs and third-party services (e.g., maps, payment gateways) to enhance website functionality and provide additional features for users and businesses listed in the directory.Monitoring website performance metrics (e.g., page load speed, server response time) and optimizing code, databases, and server configurations to ensure optimal website performance and scalability.Providing technical support to users and administrators, troubleshooting issues, and implementing updates, patches, and security fixes to maintain the website's functionality and security.Collaborating with stakeholders, including clients, designers, content creators, and marketers, to ensure project goals are met. Staying updated with industry trends, technologies, and best practices in web development and design. Implementing new features, enhancements, and upgrades to improve the Africa Internet Directory's functionality and user experience over time. Show less

  • Licenses & Certifications