Experience

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  Msu dining services

  Jan 2009 - May 2012

  Level iii student supervisor

  •Trained 30+ workers in food preparation and in-service and sanitation procedures•Observed and evaluated workers and work procedures to ensure quality service•Resolved customer complaints regarding food service.

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  Ford house

  May 2010 - Dec 2010

  Customer service

  •Sell tickets and other items to customers.•Assist customers by providing information and resolving their complaints.•Compile and balance cash receipts at the end of the day or shift.

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  Meridian entertainment inc

  Jan 2011 - Aug 2011

  Internship

  •Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security•Maintained computerized database of event tickets and worked with agents to distribute detailed reports of ticket counts•Consulted with MobileRoadie about Mobile Application design and maintenance•Event: Common Ground, East Lansing

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  Red frog events

  May 2012 - Aug 2012

  Event coordinator

  •Monitor event activities to ensure satisfaction of participants, and resolution of any problems that arise.•Confer with staff at a chosen event site to coordinate details.•Meet with organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.•Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions •Events: Warrior Dash and Firefly Music Festival Show less

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  Onemagnify

  Oct 2012 - Oct 2016

  Planning & project manager

  •Collaborated with Account Executive and internal teams to define project objectives, scope and budget in creation or proposal presentations •Project Manager/Account Manager responsible for daily operations including, documentation (Creative Briefs and Business Requirements), monitoring project timeline and progress, budget tracking, client invoicing, and creation of P.O’s and I.O’s according to internal business practices •Created and sustained great working relationship with external partners •Certified Salesfore Administrator and expert Marketo user to execute CRM campaigns•Clients: Ford, McKesson Corporation (Pharmacy, Medical-Surgical, Technology), Chemical Bank Show less

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  Helloworld, inc.

  Oct 2016 - Dec 2016

  Associate producer

  •Primary day-to-day liaison and advisor throughout the promotion execution lifecycle for digital contests and promotions•Monitored project progress against proposed plans including, budgets, timeline, quality criteria and risk management •Motivated internal project teams to achieve a high level of performance and quality delivering agile projects •Clients: Spotify, Ulta Beauty, Martha White (J.M Smuckers), World Market, Retail Me Not

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  Onemagnify

  Mar 2017 - now

  • Senior Manager, eCRM Strategy

    Jan 2024 - now

  • Manager, eCRM Strategy

    Jan 2022 - May 2024

  • Senior eCRM Strategist

    Jan 2021 - Jan 2022

  • Senior Project Manager

    Jan 2020 - Jan 2021

  • Project Manager/Salesforce Administrator

    Mar 2017 - Jan 2020