Experience

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  Convergys

  Jan 1984 - Jan 2004

  Sr. information systems manager

  Managed development and testing of several mainframe, micro and client/server applications teams. Responsibilities encompass development and testing team management, project management, client business consulting, program/product management, training and executive presentations. Planned and managed budgets up to $3M/year with teams ranging in size from 7 to 38 staff, including coordination of vendors and third party organizations supporting the world’s largest wireless markets, generating over 23M bills/month. Show less

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  R.t. johnson & associates

  Jan 2004 - Jan 2005

  Business operations manager

  Managed operations for a custom home development, restaurant, and property management organization. Functions included project, construction, vendor, and customer management. Improved revenue $275K/year through vendor/tenant management, gift card program, and construction billing/collection processes.

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  Us cellular

  Jan 2005 - Jan 2009

  Leader of team owning strategic vision and planning of 13K+ desktop, laptop, and associated server-based systems, providing level 3 support for server/field service support technicians, and manage vendor relationships. Developed/managed $1.2M budget. Major systems include Microsoft XP and related desktop productivity applications, McAfee Antivirus, Exchange, Active Directory, BlackBerry, Citrix, NetBackup, NetIQ, Imaging, and Altiris (Packaging, Software Delivery, Asset Management, Patching). Led support team for company’s Business Support Services/Operations Support Services systems, web-based systems, and data warehousing and reporting systems. Primary roles included Team Restructuring, Service Level Agreement Support, Small Project Management, and Business Consulting.

  • Infrastructure Manager

    Jan 2007 - Jan 2009

  • Applications Development Lead

    Jan 2005 - Jan 2007
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  Maritz research

  Jan 2010 - Jan 2012

  It manager, retail and technology sector it lead

  Sector IT Lead for Maritz Research’s retail and technology customers, generating $20M revenue annually. Led team of application developers, developed competitive proposals, performed client demo presentations, supported sales process, and project managed larger initiatives. Key clients included AT&T, T-Mobile, Microsoft, Agilent Technologies, WW Grainger, Dick’s Sporting Goods, Advance Auto Parts, and Nordstrom. Applications and technologies include SQL 2008, SSIS, SSRS, SSAS, .NET, C#, ASP.

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  Ntt data services

  Jan 2012 - Jan 2019

  Agile and Waterfall Project Management consulting and coaching for NTT DATA's Customers. Led multiple projects developing complex Intranet/Social Media site and a global multi-language website with Sitecore CMS backend for world's leading pen/tablet manufacturer, requiring extensive use of Jira/Confluence tool suite in Jira Administrator role. Led $2M+ web redesign and ECOM development projects. Led multiple Microsoft Dynamics GP and CRM product implementation initiatives demonstrating proficiency with Agile tools, coaching and consulting. Show less

  • Director

    Jan 2019 - Jan 2019

  • Associate Director, CSM, PMP

    Jan 2016 - Jan 2019

  • Managing Consultant

    Jan 2012 - Jan 2016
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  Ta digital

  Jan 2019 - Jan 2020

  Sr. delivery manager
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  Alpha solutions

  Jan 2020 - Jan 2021

  Senior project consultant

  Leading multiple Sitecore project initiatives.

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  Ntt data services

  Jan 2021 - now

  Agilest specialist advisor

  Agile SAFe Consultanting