Cláudia Inácio

Experience

• 

  NOVO BANCO

  Jan 2001 - now

  - Responsible for the change management and improvement projects on corporate processes- Responsible for managing BPO implementation on corporate loans- Interfaces with retail and corporate division as well as with other internal supporting departments in order to gather and coordinate requirements implementation- Responsible for the coordination and implementation of strategical and efficiency reengineering processes, oriented to processes’ and departments’ prospective organizational efficiency increase. Example: Coordinate the Credit Department efficiency programme oriented to the dematerialization of processes and on the setup of a new automation tool (a front-end application with virtual-related folders and monitoring KPIs features) Show less - Responsible for the operational implementation, improvement and redesign of strategic, organizational and corporate processes, oriented to efficiency and digital transformation- Responsible for RPA and transformation processes that contribute to cost-effective processes- Interface with all relevant internal and external stakeholders- Board of Directors advisory on the implementation of strategic transformation projects- Legal team responsible, ensuring the formalization of credit agreements and guarantees- Responsible for the corporate credit's operational processes and systems- Responsible for financial, operational and HR planning and control (teams and projects) Show less - Operational Control and Management Information team responsible, ensuring the management and monitoring of improvement projects in areas as risk, efficiency and quality- Responsible for the coordination with BES' commercial/retail areas, assuring the operational support over the phases that enclose the formalization of all operational banking processes- Responsible for the implementation of diverse operational efficiency measures/projects, including the dematerialization of the operational credit processes on BES' Spanish Branch- Responsible for the reporting, control and management of Operations Division’s budget Show less - Definition and implementation of the credit process dematerialisation in a fully integrated workflow (origination, decision and credit agreements preparation), managing project's team- Definition, management and development of efficiency measures in the processes- Development, implementation and monitoring of BES Group's planning, management and operational control projects, improving the efficiency of the operational back-office- Process performance planning and controlling in an operational and financial scope Show less

  • Senior Vice President at Novo Banco Digital

    Sept 2021 - now

  • Senior Vice President at Organization Division

    Mar 2019 - Aug 2021

  • Senior Vice President at Operations Division

    Apr 2014 - Feb 2019

  • Vice President at Operations Division

    Jan 2010 - Mar 2014

  • Assistant Vice President at Operations

    May 2007 - Dec 2009

  • Marketing Consultant

    Jan 2001 - Apr 2007