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Shahriar Rabbi

Shahriar Rabbi

IT Officer

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location of Shahriar RabbiBangladesh

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  • Timeline

  • About me

    Banker | ERP Operation Management | BI Tool Management | Application Specialist | Database Management | Web Development

  • Education

    • Bir Shreshtha Noor Mohammad Rifles Public School & College

      2010 - 2011
      H.S.C Science 5.00

    • A.K High School

      1999 - 2009
      S.S.C Science 5.00

    • Ahsanullah University of Science and Technology

      2012 - 2016
      B.Sc. Engineering Computer Science & Engineering

    • University of Dhaka

      2017 - 2022
      Master of Business Administration - MBA Management Information Systems, General

  • Experience

    • Pretty Group

      Aug 2016 - Jan 2017
      IT Officer

      - Maintenance of Windows Server, Active Directory domain controller- Ensuring regular maintenance & backup of Tally ERP system- Maintenance of Corporate Websites & Attendance system- Maintenance of Inventory Management System

    • Cloud of Choice

      Feb 2017 - May 2017
      Web Developer

      - Design & develop web presence for start-up companies.- Develop Electronic Medical Research (EMR) software.- Provide front-end website development using WordPress, other editing software.- Participate in database designing, project planning, testing and project implementation- Engaging in problem-solving activities to support teamwork.

    • Golden Harvest

      Jun 2017 - Jan 2023

      - ERP system implementation & identification of improvement opportunities for existing systems.- Management of Business Intelligence (BI) Tool, QlikView and dashboard integration.- Work closely with Software Developers, User Research, production, Marketing and BrandingTeams to define and detail out software requirements.- Management of modules wise master data setup & mapping.- Analyze user’s pain-points and transform those points into opportunities for future upgradation.- Design and implementation of training programs on ERP & BI tool to meet department needs.- Identification of any bottlenecks and collect new requirements to incorporate into the system- Participate in designing, developing & implementing any in-house software related projects.- Monitoring vendor agreement and communicate with the vendors regarding business application. Show less Responsibilities:- Provide extensive operational support for ERP, BI & other software projects if needed.- Serves as single point of contact for the users of different units in supporting the day-to-dayoperational concerns/questions as it relates to ERP solution.- Documented helpdesk trouble tickets in the Helpdesk tool, ManageEngine ServiceDesk plus.- Manage an average of 10/15 service requests per day supporting various modules within ERPincluding SMS, DMS, AFS, HRM, MMS, PMS & FAMS module.- Development and management of e-commerce system and corporate websites.- Management & maintenance of attendance device.- Social media maintenance & search engine optimization.- Ensure regular data backup system in case of any disaster.- Sourcing hardware, network items and services if necessary. Show less

      • Senior Executive Information Technology

        Feb 2021 - Jan 2023

      • IT Executive

        Jun 2017 - Jan 2021

    • The Premier Bank PLC.

      Feb 2023 - now
      Senior Officer

  • Licenses & Certifications

    • Web Application Development-using Laravel Framework, under Skills for Employment Investment Program.

      BASIS Institute of Technology & Management (BITM)