Experience

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  Capelouto termite and pest control

  Jan 2009 - Feb 2012

  Assistant customer service manager

  Provided excellent customer service to all customers; assisted all other customer service representatives in all facets; implemented a training program for all new representatives and was responsible for training all new representatives; maintained a weekly work and lunch schedule for all representatives; supported all field service technicians; conducted monthly check-in meetings with each representative; assisted with scheduling of all next-day service routes to ensure timeliness, accuracy, and efficiency; coordinated routine maintenance and one-off needs for company fleet. Show less

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  First american title company

  Feb 2012 - May 2015

  Senior customer service accounting analyst

  Assisted other customer service representatives; provided phone and email assistance to title companies in need of account assistance; provided information to quarterly auditors for entire company; implemented social committee to boost team morale; assisted AR and AP departments; maintained general inquiry service and dispersed inquiries to proper parties; assisted in the writing of, training of, and transition of multiple processes and procedures to the offshore office in India.

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  Voices of chance animal league

  Apr 2013 - Oct 2020

  Program coordinator

  Created and managed all social media content; wrote and designed marketing materials including brochures and ads; planned and executed fundraising events; handled media relations for the organization; managed volunteers; coordinated veterinary care for all foster animals; managed accounting in QuickBooks; conducted screenings, home visits, and finalization of foster animal adoptions; provided support and counsel to the President/Founder.

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  Goat house farm

  Nov 2020 - May 2022

  Yoga instructor

  Created lesson plans and led yoga classes; created content for and managed Instagram account for the organization; coordinated and scheduled public and private classes; coordinated payment for private classes; provided excellent customer service when customers arrived and throughout their visit; assured safe and friendly interactions with all animals on the farm.

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  Little cypress preserve

  Jan 2021 - Sept 2021

  Conservation officer

  Created content and managed social media accounts; implemented conservation efforts at the 800+ acre property by working with organizations such as NRCS and Florida Forestry; assisted with field work including controlled burns, road maintenance, feeding of wildlife, etc.; assisted with equipment maintenance; assisted with the construction of a dry kiln; maintained and ordered supplies.

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  Florida agency for persons with disabilities

  Mar 2022 - Sept 2023

  Public information specialist
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  Florida department of elder affairs

  Oct 2023 - Apr 2024

  Partnership and outreach specialist

  I work to expand, develop, and strengthen partnerships with nonprofit, faith-based, and community organizations to better serve seniors in need across Florida.