Experience

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  Flextecs, flexible technology solutions

  Jun 2016 - Mar 2018

  Auditor

  - Leveraged strong analytical skills to meticulously examine client procurement data and contracts, identifying variances and errors in procurement and payment processes, resulting in recovered revenue.- Conducted high-level audits entrusted to senior staff due to proven accuracy and attention to detail.- Developed and maintained detailed audit documentation to support findings and ensure compliance.- Prepared and presented audit findings to clients in clear, concise, and easy-to-understand language, ensuring transparency and collaboration.- Proactively identified areas for improvement in audit processes, streamlining procedures and enhancing efficiency. Show less

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  Home loan experts

  Apr 2018 - now

  - Collaborate with department heads to pinpoint current and long-term training needs, guaranteeing programs align with both organizational and individual development goals.- Lead engaging training sessions, workshops, and onboarding experiences, fostering a positive and inclusive learning environment for diverse learners.- Continuously monitor and evaluate training programs, providing data-driven insights and recommendations to ensure ongoing improvement.- Cultivate a culture of positive feedback and development within the L&D team, fostering a collaborative and impactful environment that drives success. Show less - Streamlined training programs to align with evolving work processes, ensuring continued relevance and effectiveness.- Guaranteed adherence to legislative requirements, market shifts, and industry trends, safeguarding organizational best practices.- Developed and maintained dynamic training and assessment tools, tailoring them to specific needs and fostering optimal learning.- Analyzed individual and organizational training needs, crafting or modifying programs for targeted knowledge and skill development.- Trained new recruits through engaging, custom-designed module-based training. Show less - Meticulously manage data entry, lender forms, and home loan processing (Data Entry to Post-Settlement)- Liaised effectively with brokers, clients, lenders, solicitors, and businesses, building strong relationships and fostering collaboration. Adapted communication styles to diverse audiences, ensuring clear and concise information exchange.- Efficiently managed the post-settlement department at Activ8 Finance, independently establishing and streamlining processes. Analyzed situations, identified discrepancies (e.g., builder calculation errors), and implemented solutions that saved clients money.- Thrived in a dynamic team environment, tackling additional challenges and responsibilities. Proactively took on credit assessments and handled various loan processing tasks outside core duties.- Handled all post-settlement queries from clients, providing timely and effective solutions. Show less

  • Senior Learning and Development Specialist

    Oct 2023 - now

  • Trainer

    Jul 2021 - Sept 2023

  • Training Systems Assistant

    Oct 2019 - Jul 2021

  • Loan Processing Specialist / Post-Settlement Specialist

    Apr 2018 - Oct 2019