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Rebecca Steelman

Rebecca Steelman

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location of Rebecca SteelmanMount Juliet, Tennessee, United States

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  • Timeline

  • About me

    Customer Focused Team Lead

  • Education

    • Volunteer State Community College

      2018 - 2020
      Associate of Science - AS Polysomnography 3.8

  • Experience

    • Verizon

      Jan 2003 - Feb 2010

      Tested for faults in number transfer system at its implementationCoached over 50 new representatives on new number transfer system as a subject matter expertCommunicated efficiently, via inbound calls, 50-60 customers daily. Analyzed and performed troubleshooting for wireless devices

      • Customer Service Representative

        Sept 2003 - Feb 2010

      • Customer Service Coordinator

        Jan 2003 - Jan 2010

    • Walgreens

      Nov 2015 - Aug 2018
      Shift Lead

    • Lyft

      Jul 2016 - May 2017
      Customer Service Specialist

      Completed detailed reports via inbound calls, emails, and ticket system regarding safety incidents and concerns on the platform including motor vehicle accidentsInitiated the Quality Control Standards for the Critical Response DepartmentExceeded metrics in efficiency and accuracy by a minimum of 5% weekly

    • Volunteer State Community College

      Aug 2018 - May 2023
      Student

      I am a recent graduate of Vol State's Polysomnography program and seeking a job in my new career!

    • Panera Bread

      Nov 2021 - Sept 2023
      Restaurant Manager

      Manage a team of 10 employees in a fast paced environment Exceeding the company standard for order readiness supervising daily operationsPlayed a pivotal role in driving channel growth by diligently submitting comprehensive weekly reports on our customers' overall rating system participation, enabling data-driven decision-making and optimization of strategies.Provided leadership, mentorship, applicable training and overall guidance for 20 management trainees.

    • TheITSupportCenter, LLC

      Sept 2023 - now
      Certified Tech Advisor

    • TEKsystems

      Dec 2023 - now
      Technical Team Lead

      Team Lead Engineer – OBD-A Floor Health Team (Promotion) PresentLead team monitoring three sites using a unified autonomous robotic system for outbound dock automation.Train Operations Leadership on managing robotic products and optimizing warehouse automation.Collaborate with leadership, hardware support, software developers, and Product Launch teams to identify and resolve process gaps.Test Support Engineer (Tier 3) (Promotion)Managed Tier 2 associates and led troubleshooting for larger fleet issues.Supported integration of two robotic products, helping scale the unified system.Test Support TechnicianTroubleshoot robotic drive issues using multiple software tools, documented findings, and resolved issues.Train other Support Technicians to support robotics testing Show less

  • Licenses & Certifications