Phil Harding

Experience

• 

  Leicester Mercury

  Jan 2000 - Jan 2002

  Telemarketer

  My role was to promote display advertising to local businesses and develop advertising campaigns to increase their revenue.

• 

  Carrington Carr Home Finance Ltd

  Jan 2002 - Jul 2006

  Providing insight, training and support to a team of ten staff. Motivating them to consistently achieve targets and creating a highly disciplined, structured working environment, which was crucial to success in this role. As well as providing support when needed I ensured that all team members were valued and recognised their individual worth and contribution to the success of the team.My team achieved and exceeded targets month on month with both gross appointments and daily averages. My role was to contact clients who had expressed an interest in re-mortgaging. This involved assessing clients' financial details against set criteria and booking home visits for the sales team.After 6 months I was appointed as a senior telemarketer with added responsibilities of training and motivating other team members.I achieved and exceeded targets month on month and was awarded employee of the month in January 2005.

  • Telemarketing Manager

    Jun 2005 - Jul 2006

  • Telemarketer

    Jan 2002 - Jun 2005
• 

  Carrington Carr and Consumer Money Matters Ltd

  Jul 2006 - May 2013

  Diary Control Manager

  My mandate was to drive change and develop new processes in the quality control and the logistical functions for the group's marketing departments. This included overseeing the recruitment process and implementing a brand new training package to ensure maximum productivity and effectiveness of new staff.The role included:• Delivering ongoing training for the team• Setting up KPI's and monitoring them to ensure that targets were achieved• Conducting appraisals, disciplinary and return to work meetings• Providing staff forecasting requirements, authorising annual leave and providing a rota to cover the business needs• Co-ordinating over 200 consultants looking after in excess of 600 appointments across the UK• Achieving ever lower drop off rates from appointment to a client becoming signed up.• In December 2012 the loss rate fell less than 10% Show less

• 

  Genius Energy Ltd

  May 2013 - Nov 2014

  I have held a variety of positions within this company and been instrumental in contributing to the success of all aspects of the business, including supporting the integration of the Green Deal into our business model.I was promoted to my current role in July 2014 having made improvements throughout the operations department. I set up a heating division to install biomass boilers, solar thermal and gas-fired boilers and I was also responsible for the accreditation of new technologies and systems.I then took on an opportunity to focus on sourcing and pricing of new and existing products. Within the first two months I launched a new Solar PV package that we now offer into the domestic market, providing an alternative, more effective product and introduced a new voltage optimiser into our portfolio. Show less In January 2014 I was asked to take on the role of Installations Manager overseeing the client journey from design to post installation of Solar PV and other energy saving technologies for commercial and domestic markets. The main duties included building an employed team of installers supported by back office administrative staff, project managing the development of the CRM, reducing any non conformances and managing the client journey from sale to post installation. I was also responsible for improving our accreditation standards and seeking new accreditations, which included our Domestic Installer Scheme.We hit a record month in March completing 142 Solar PV installations. Show less I applied and was successful in securing this exciting position in a fast growing company with a great product. Due to expansion, Genius Energy required a process driven individual to join their telemarketing team to help build the future with the existing portfolio as well as ground-breaking energy saving developments.I was tasked with growing the call centre from 15 to 50 staff in the second half of 2013 and additionally we ran two outsource centres providing leads on a daily basis.After only 7 months running the call centre I was asked to bring stability and growth across all aspects of post sales operations. Show less

  • Product & Procurement Manager

    Jul 2014 - Nov 2014

  • Installations Manager

    Jan 2014 - Jul 2014

  • Call Centre Manager

    May 2013 - Jan 2014
• 

  UT Power Ltd

  Dec 2014 - Apr 2020

  Head Of Operations

  At UT Power I had a total of four key Solar PV projects that gained awards over the five years at the company,I headed up the day to day running of UT Power from sales to installation, aftercare and operations as both the company Nominee and Duty Holder for it's accreditation bodies.It was an exciting journey taking a company from it's first installation work to completing key projects like the 250kW solar array at Airfield Business Park in Market Harborough. During the time spent at UT Power I ensured their continued success through quality consultancy work, installations and aftercare. This was all embedded in the company through it's two SSIP accreditation with CHAS and Avetta, gaining ISO 9001 and 14001, Approved Contractor status with NICEIC and of course it's MCS accreditation. Show less

• 

  Jonstar Sustainable Technologies

  May 2020 - now

  Director

  Jonstar Sustainable Technologies offer consultancy and installation services to businesses, charities and other commercial enterprises who are looking to reduce their carbon footprint by a reduction in their energy consumption. We offer renewable energy systems like Solar PV, lighting and heating solutions, maintenance and servicing of existing systems and EV charging points. We also offer the new build sector installation services around these specialist areas and can assist with the tender process for Principle Contractors and M&Es. Show less