Phillip Mann

Experience

• 

  Endsleigh Insurance Services Ltd

  Jun 2012 - May 2015

  Responsibilities and achievements • Dealing with point of sale non-disclosure• Development and rolling out of the home validation process• Referral to the underwriting department for both home and motor cases• Management of the home referral process and work load• Review of the home validation process which improved its accuracy and efficiency• Development of the fraud process and spreadsheets• Data processing including producing department workbooks and mail merges• Training and up skilling other members of the team• Being a point of reference for less experienced members of staff Show less

  • Complaints consultant

    Sept 2014 - May 2015

  • Validation Consultant

    Jun 2012 - Sept 2014
• 

  Zurich Insurance plc

  May 2015 - Apr 2017

  Technical Underwriter

  Responsibilities• Assess technical referral cases for a variety of situations, making balanced decisions within approved authority.• Key decision maker for Fraud, misrepresentation and FOS referral cases; including investigation and enforcement.• Clearly communicate individual decisions to customers and third party agents including partnerships.• Manage relationships with key partners and VIP Brokers, applying UW philosophy in a flexible, customer focused way.• Deal with new business tenders, renewals and general enquiries as part of the blanket underwriting team Show less

• 

  Endsleigh Insurance Services Ltd

  Apr 2017 - Mar 2019

  Portfolio Analyst

  Main responsibilities in this role were:- The management and prioritisation of insurer rate changes taking into account the relationship with the insurer and the benefit of changes to Endsleigh.- Managing relationships with insurers.- Communication of scheme changes to the the wider company including operations and marketing teams.- Investigation and resolution of concerns and issues found within the customer operations departments.- Analysis and prediction the effect insurer rate changes will have to Endsleigh's future sales, performance and the ability to offer cover elsewhere on the panel. Including highlighting and mitigating the potentially negative impact insurer rate changes can have on Endsleigh.- Tracking scheme and panel performance including run rate, profitability and mix, involving the use of SQL to query databases- Producing MI for management and third party insurers- Implementing real time pricing changes via the SSP softwarehouse Show less

• 

  NFU Mutual

  Mar 2019 - now

  Further responsibilities to Product Lead Analyst position include:- Management and the technical delivery of: new products, product changes and the oversight of technical documentation. Ensuring member needs are reflected within the Product strategy and compliance with insurance risk appetite, regulatory and value for money requirements and relevant benchmark standards.- Development of internal and customer comms to support the implementation of product change- Product planning process, this includes reviewing business change proposals and prioritisation of change vs business objectives and available resource- Prioritisation of product backlog providing business ranking to support IT prioritisation- Leading requirements and implementation of GIPP reporting- Review of Commercial Product excesses vs market and implementation of approved changes- Secretary for Technical Design Authority, ensuring correct implementation of all product changes Show less further responsibilities to Product Analyst role include:- Leading the departments involvement in and supporting major group change projects- Identification of potential product change, development of business case to support strategic prioritisation and presenting proposals at governance committee for approval - Leading the implementation of product and regulatory change managing cross functional groups of stakeholders - Writing user stories and approving system testing as part of Agile IT releases- Supporting and mentoring junior members of the team- Leading the the departments involvement in the Product Review process, collating data and feedback from UW and Pricing- Commercial Package product migration including review of as is and development of new product- Review of motor and personal product excesses and including market benchmarking exercise and subsequent implementation of agreed changes. Show less Main responsibilities:- Leading the implementation of regulatory change and reporting capabilities such as FCA Value Measures reporting - Identify and lead small product change- Monitoring risks within agreed risk framework- Provide subject matter expertise in group projects and programmes- Manage product changes and internal communications in line with IT schedules- Secretary for Governance committee- Support management of third-party supplier relationships including monitoring usage within defined contractual terms- Provide feedback on Product review drafts- Member of a complaint and breach review committee which uses complaints and customer feedback to identify potential gaps or errors in products and processes and then leads change to resolve these issues Show less

  • Product Consultant

    Jul 2024 - now

  • Principal Product Analyst

    May 2023 - Jul 2024

  • Product Lead Analyst

    Feb 2022 - May 2023

  • Product Analyst

    Mar 2019 - Feb 2022