Keerthana Chennuru

Experience

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  HCLTech

  Oct 2022 - now

  Analyst

  >Experience with SERVICE NOW for handling Tickets and Incidents within SLA>Experience in both L2 team as Remote desktop support engineer and in L3 team as Solving high priority incidents, providing Adobe license and one of the Approver for software licence requests. > Hands-on experience in tools like VDI, Service Now, Remote desktop support, bomgar, Adobe Console,SCCM Client and Pmad>Strategic Planning>Project Management>Risk Analysis>Team Collaboration and Leadership>Analytical ThinkingParticipated in regular meetings with management to assess and address issues and identify and implement improvements.Performed quality assurance to assess data and validate results.Developed actionable roadmaps for improving workflows and processes.Resolved service requests by individually troubleshooting and addressing user issues.Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration. Show less