Mark Brown

Experience

• 

  Alcatel

  Nov 1989 - Apr 1998

  Network and Systems Administrator

  • Certified Microsoft Product Specialist• Responsible for supporting LAN/WAN operations in the mfg. division, Workstation/Server Support, Application testing and implementation

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  CA Technologies

  Apr 1998 - May 2013

  • Proactively worked with a set of assigned large enterprise customers to assure they were successful in utilizing the value of their software solutions• Met with executive customer executives to review business and IT goals and objectives to assure alignment with their software solution portfolio• Managed value program activity to review use of current solutions and provided recommendations to executive and technical staff• Led activity related to technical support escalation management to assure better time to resolution on critical issues.• Actively involved in account planning and collaboration with sales account directors and the account teams to drive new opportunities and renewals• Mentored customer success team members and new hires to train on best practices and operations Show less

  • Principal, Customer Success Executive

    Apr 2012 - May 2013

  • Customer Success Architect

    Apr 2011 - Mar 2012

  • Sr. Support Availability Manager

    Apr 2008 - Mar 2011

  • Customer Advocate

    Apr 2001 - Oct 2008

  • Services Consultant

    Apr 1998 - Apr 2001
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  CA Technologies

  Oct 2013 - Dec 2018

  Responsible for applying CA Project Management Methodology (CA PMM) based on PMI project management methodology and CA Best Practices to project manage the implementation of both CA single Business Unit multi-product solutions and cross Business Unit multi-product integrations into client environments. Project Management primarily in the Service Assurance/Infrastructure/Network Management software services space inclusive of Unified Infrastructure Management (Nimsoft Monitor), Application Performance Management, Spectrum, and Service Operations Insight. Show less

  • Project Manager Scrum Master

    Feb 2014 - Dec 2018

  • Services Architect

    Oct 2013 - Feb 2014
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  HCL Technologies

  Jan 2019 - Jun 2020

  Project Manager Scrum Master
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  Rego Consulting

  Jun 2020 - Dec 2023

  Agile Coach