Pacuto Peter

Experience

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  MTN Uganda

  Sept 2008 - Sept 2011

  Customer Service Advisor

  Complaints Handling Desk, Customer ServiceEffectively handled incoming calls from gold corporate customers in accordance with quality standardsProvided technical support to customers with data and internet queriesAssisted advisors and staff with a range of tasks including records management, administrative communications, information flow including processing, controlling, and distributing mailCreate, collect, use, access, disseminate, maintain, and dispose of information. Educate and advised clients on products and servicesProvided high value of customer service through efficient and adaptable approach, polite, caring, and professional telephone mannerMaintaining records for proper verification, Complaint handling and resolution systemResolved customer queries in manner deemed appropriate,Customer service enhancement through brand valuesMaintaining a good customer rapport through call handlingAchievementCreated Kiswahili empathetic phrases for Swahili customer service advisorsCreated and designed the first MTN Uganda Facebook. Uploaded MTN Uganda products and services on facebookCompany social media enhancement tools developed Show less

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  Social Accountability Coalition Uganda

  Apr 2014 - Feb 2022

  Executive Director

  Manage the activities of Social Accountability and Good Governance coalition UgandaRegister the Organisation at different authorities of the NGO governance with statutory organs of governmentSupervise the SACU (currently standing at 18 staff members)Advise and link the Board and the Staff to achieve the objectives of the Social Acountability Coalition Uganda Guiding and overseeing the activities and programmes relating to advocacy, developing work plans, legal and social accountability training and monitoring and evaluation of activities; developing grant proposals.Undertaking research, analysis and advocacy of specific problems in the areas of governance and development in order to inform social accountability policy.Networking and establishing strategic partnerships with all JLOS institutions, the legal fraternity, government and local, national and international NGOs partners and Donors working in related fields.Undertaking Needs Assessments amongst the NGOs fraternity, conducting research, analysis and advocacy of specific problems in the areas of governance and development in order to inform policy reform.Networking skills with all NGO Forum, government and local, national and international NGOs partners and DonorsDeveloping grant proposals for donor consideration. Show less

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  UGANDA LAW SOCIETY

  Jan 2015 - Nov 2024

  ADMINISTRATOR

  Involved in Administration and Management of the regional BranchProviding financial and technical support to the regional officePreparing work plans and budgets for the Legal Aid clinics together with Legal Officers.Coordination and liaison with Human Rights Agencies, Legal Aid Service Providers throughout the RegionProviding administrative support to the ULS clinics and Regional officeImplementing and Improving organizational policies and strategies in line with ULS goalsCoordination, supervision, management and improving efficiency within the SocietyIn charge of all regional Office correspondences of Uganda Law SocietyConducting research and analysis of the Legal Aid Project throughout the regionProvide accountability and take responsibility of all Law books at the regional officeMonitoring of all office works and projects under Legal Aid Project throughout the regionMotivating and supporting staff towards achieving organizational objectives and goalsProgram management of the Legal Aid Project and ensuring adequate input and outputTransport, procurement and Human resource management in regard to the project.Continuous assessment of the project activities and giving report to management Bridging the gap between the Legal Aid Project office and other civil society organizations (CSOs) in the region through collaboration and concerted efforts Achievement Developed the Clinic clients, Assets and correspondence database Management system Enforced internal control mechanisms in financial managementCreated guidelines for Complaints Handling Management using a simplified approachEmployed a monitoring tool for staffs and clients in handling casesRegional Human Resources Management manual draftLead organizer probono day-celebrations in westnileCommunity mobilizing and communications for land rights sensitization program in westnileChief organizer for the paralegal training in selected areas of westnile Show less

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  Center for justice and human rights uganda

  Dec 2016 - Nov 2024

  Programme officer

  Programme OfficerEmployer Center for Justice and Human Rights- (WestNile Mediation Center) -Managerial levelJob Purpose Developing sound effective and efficient policies, Human rights coordination, providing legal aid, research and development of funding areas, sensitization of communities on legal redress, stakeholder engagements, conduct monitoring and evaluation of projects’ activities to keep track of program progress and document learning points besides development and determination of progress reports to stakeholders. Coordinate and conduct information gathering activities, conduct interviews, analyze data from interviews, report and disseminate information, and monitoring & evaluation. Show less

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  West Nile Mediation Center

  Mar 2021 - Nov 2024

  Policy Strategy and Administration Manager

  -Supporting policy formulation and analysis- Partnership engagements and regulation setting-Compliance with legal processes and procedures,-Developing strategies with focus on objectivity and inclusion-Supporting administrative and secretarial documents of WNMC