Sara Nigatu

Experience

• 

  University of Maryland

  Aug 2018 - Aug 2021

  - Processed work orders through a system that allows community maintenance to be efficient to solve issues regarding on-campus residential halls- Provided customer service to those that call the desk reporting their issues- Audited all master keys every shift- Trained and mentored incoming staff - Diagnosed software and hardware issues, performing on-site and off-site maintenance- Configured faculty workstations using PXE imaging software for mass deployment of devices- Maintained network connectivity standards across all deployed devices- Managed incident reports to maintain department volume standards while improving incident resolution methods- Mentored incoming technicians, providing knowledge and best practices to maintain department workflow

  • Service Center Desk Associate

    Oct 2017 - Aug 2021

  • Technician

    Aug 2018 - May 2020
• 

  Institute for East African Councils on Higher Education

  Aug 2019 - Apr 2020

  Assistant To The Executive Director

  -Oversaw 25 students in their college application process-Assisted the Executive Director with any task I was assigned -Curated, gathered and kept track of Excel sheets of student's data-Analyzed students' data to best assist them in the college application process

• 

  InsideSherpa

  Jul 2020 - Oct 2020

  Deloitte Tech Consultant Virtual Intern

  - Created a client presentation that reviewed technology considerations, designed a business case, and developed a high-level implementation plan that predicted cost estimates- Conducted a market scan to find, understand, and present potential solutions to the client - Prepared an overview of Cloud Computing which advised the client on considerations for transitioning and recommendations for which applications are best suitable for the transition to the Cloud

• 

  Microsoft

  Sept 2021 - now

  Project Manager