Vinayak Kashyap

Experience

• 

  Wipro

  Feb 2005 - Jun 2006

  Resolution Specialist - Dell Desktop Computers

  Providing resolution for desktop and laptop related issues for Dell customers. Issues that included of hardware, software, network and printer related queries. Also responsible for providing second level support to the team. Ensuring good customer satisfaction and at the same time making sure that the AHT is the least to have better productivity. Worked in Call Center Operations Department (CCOD) for designing reports which are published on a daily and a weekly basis using Microsoft Excel, Macros and VB basics.• Troubleshooting on Dell peripherals like Desktops, printers, handhelds, Palmtops. • Outbound calls (troubleshooting) as a Resolution Specialist• Maintaining Knowledge database.• Maintaining the production report for team.• Sharing new updates with team and new hires. Show less

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  CSC

  Jun 2006 - Aug 2011

  The capacity planning teams in CSC are responsible for performing Capacity assessments for new initiatives, recommending new hardware (both UNIX and Wintel) and creating infrastructure designs which are then used to build new infrastructure. We are also called upon to provide leadership for infrastructure problem resolution as and when required.Responsibilities as Capacity Planner: • Extract server performance data from Windows and Unix servers• Analysis of Server data like CPU Util, Free Memory, Disk IO etc and check for the health of the servers• Identify bottlenecks in server performance, raise incidents and followup to identify and resolve the issue• Perform RCAs• Creating RFCs and attending CAB meetings and CPIR process • Trend Analysis of server performance• Identifying performance issues and areas, raising helpdesks for server changes and performance issues (Tool used: Remedy 6.5)• Process Trainer for all New Hires Show less

  • Engineer- System Administration (Capacity Planning)

    Aug 2009 - Aug 2011

  • Associate Engineer- System Support (Service Desk)

    Jun 2006 - Aug 2009
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  Aon

  Aug 2011 - Jun 2012

  Sr. Analyst UNIX/Windows Capacity Management

  Analyzes the utilization of complex midrange servers (Unix,Wintel,VMware). Preparing performance utilization reports ,trend analysis & KPI reports . Develops detailed documentation including graphs and charts, capacity requirements and analysis. Monitors performance in support of SLAs and Key-Performance Indicators (KPIs) per the AON ISO 20000 Capacity Management Process standards. Providing yearly capacity plans for the assigned clients.Capacity Planner Responsibilities: • Collect and Maintain UNIX / LINUX/ Windows data collection.• Resolve issues associated with data collection.• Create scripts to collect data and automate process.• Provide daily, weekly, and monthly reports on server’s performance and Utilizations.• Monitor and Complete issues requested through data base (Tool Used: Maestro).• Participate in formal and informal projects for Capacity Planning.• Perform test reporting for UNIX/Linux servers.• Participate and provide reports for business groups.• Monitor and provide daily reports on annual enrollment and inform members for peak performance.• Maintain and document data collection process.• Utilize application tools in providing Capacity Management • Maintain and enhance skills using Excel.• Executing the scripts to extract and maintain the data backups through TSO and SSH tools.• Prepare the reports,charts & series as per client’s ad-hoc request.• Prepare the Monthly Performance & Trend reports and send them to respective clients in standerd format.• Attend the monthly Performance & Trend reports review meetings with client SDMs .• Prepare the monthly KPI reports and send them to respective Site Process Representatives. Show less

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  ACS , A Xerox Company

  Jun 2012 - Jun 2015

  Software Development Principal - Midrange Capacity Planning

  Analyzes the utilization of complex midrange servers (Unix,Wintel,VMware) with Athene Performance & capacity Management tool. Develops detailed documentation including graphs and charts, capacity requirements and analysis. Collect the servers stats during stress tests and analyse them.Capacity Planner Responsibilities: • Provide capacity planning and performance management in midrange server environment (Unix/Linux/windows/VMware) due to merger, data center integration, and BAU growth requirements.• Managed development and implementation of the global Repository Reporting System for contractual KPIs (Key Performance Indicators) of the computer performance metrics necessary for the operation of company’s data center outsourcing business. Conducted analysis of the KPIs based on Service Level agreements (SLAs).• Provided IT capacity planning and performance management for different Clients. Planned, coordinated and managed capacity bottlenecks for optimal use of resources.• Correlated servers usage with business volumes, made recommendations for proper server architecture and capacity, prepared final capacity analysis reports. In addition, provided contribution to the various Infrastructure optimization projects and initiatives such as in-house performance reporting tools, analysis and optimization of the Infrastructure server build process improvement. • Provided capacity planning and performance management for UNIX and Windows servers using SAS/ITSV and NTSMF. • Responsible for capacity/performance, with major emphasis on midrange technology. Managed workloads to insure client service level objectives are met. Partner with all business areas to understand and address their needs. • Designed presentations given to systems and management summarizing information graphically to illustrate cost and usage issues. Able to translate highly technical information into easily understood presentations. Show less

• 

  Atos

  Jun 2015 - Jun 2016

  Systems Development Principal (Capacity Planning)

  As per ISO 20000 Process for capacity management ensures that what-ever IT services which we are supporting should be delivered within agreed SLA and to the satisfaction level of client. This quality centric and customer focused approach towards all tasks is a strength of mine. • Interface with clients to meet their capacity requirements• Analyze performance data identify bottlenecks and recommend alternative resolutions.• Managing workload assignments across environment achieving optimal performance• Working closely with Infrastructure & Applications teams to take care of end to end capacity for Servers.• Work with all stakeholders to identify the workaround or resolution for the high severity Incidents because of capacity issue• Highlight and discuss the servers which report above threshold with client .• Work with respective teams to do housekeeping to bring the servers below threshold and if require suggest client to raise a request to increase the resourse on the effected server or add a new resourse.• Doing weekly/monthly review with the customer/SDMs for servers reporting above threshold and publishing weekly Capacity reports.• Doing Trend analysis of capacity to determine financial, customer satisfaction, business impact and recommend mitigating actions• Monitoring and tracking of Issues and Risks at the Account.• Individually managing 5 Clients for any upgradation / changes as per capactity requirments providing all the performance and trend reports as requested.• Tracking resource utilization trends and reporting capacity deviations• Analyzed performance data for Linux, Solaris, AIX, HP-UX, Windows, VMware VCenter, VHosts, ESX and Virtual Machine servers, looking for resource utilization issues with CPU, Memory, Disk.• Worked on Athene Capacity Planning tool designed to check the data collection and other server related details. Show less

• 

  Atos IT Services Pvt Ltd .

  Jun 2016 - Feb 2017

  Senior Consultant

  As per ISO 20000 Process for capacity management ensures that what-ever IT services which we are supporting should be delivered within agreed SLA and to the satisfaction level of client. This quality centric and customer focused approach towards all tasks is a strength of mine. • Interface with clients to meet their capacity requirements• Analyze performance data identify bottlenecks and recommend alternative resolutions.• Managing workload assignments across environment achieving optimal performance• Working closely with Infrastructure & Applications teams to take care of end to end capacity for Servers.• Work with all stakeholders to identify the workaround or resolution for the high severity Incidents because of capacity issue• Highlight and discuss the servers which report above threshold with client .• Work with respective teams to do housekeeping to bring the servers below threshold and if require suggest client to raise a request to increase the resourse on the effected server or add a new resourse.• Doing weekly/monthly review with the customer/SDMs for servers reporting above threshold and publishing weekly Capacity reports.• Doing Trend analysis of capacity to determine financial, customer satisfaction, business impact and recommend mitigating actions• Monitoring and tracking of Issues and Risks at the Account.• Individually managing 5 Clients for any upgradation / changes as per capactity requirments providing all the performance and trend reports as requested.• Tracking resource utilization trends and reporting capacity deviations• Analyzed performance data for Linux, Solaris, AIX, HP-UX, Windows, VMware VCenter, VHosts, ESX and Virtual Machine servers, looking for resource utilization issues with CPU, Memory, Disk.• Worked on Athene Capacity Planning tool designed to check the data collection and other server related details. Show less

• 

  ITC Infotech

  Mar 2017 - Nov 2019

  Maintains and enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.• Meeting the project stake holders, Delivery Managers, VP, AVP, SDMs, and Project Managers to identify the resources needs of the project.• Tracking, Minimization, Forecasting and Mapping to Billable Opportunities• Unit Level MIS Reporting - For Bench, Bench Forecast, SO, Critical SO, Skill, Utilization, Unassigned• Ensuring productive use of bench in unit/across organization through Benchmark system.• Unit level MIS Reporting - For Time sheet Compliance, Invoicing Status, Financials (Billed /Unbilled /Projections), MSA/PO/SOW Expiry, Receivables• Improving utilization by identifying and reducing underutilized/unbilled hours.• Service Order (SO) Execution - Finding, mapping and moving internal employees (self/with OPERA's help)• Maintains the work structure by updating job requirements and job descriptions for all positions.• Maintains organization staff by establishing a recruiting, testing and interviewing program , counseling managers on candidate selection.• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.• Contributes to team effort by accomplishing related results as needed. Show less

  • Lead Consultant

    Mar 2017 - Nov 2019

  • Lead Consultant

    Mar 2017 - Nov 2019

  • Human Resources Manager

    Aug 2017 - Nov 2018

  • Lead Consultant

    Mar 2017 - Nov 2018
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  HCLTech

  Nov 2019 - now

  Overall 14 Years of IT Experience with approx 11 Years as ITIL V3 Foundation and MCSE professional with Service Operations, Service Level Management Reportings, Project management , Incident Management, Change Management , Technical Support, Availability & Capacity Management experience, Resource management , PMO , Backup Operations, Storage and Network Management.Experience in managing direct/indirect Service Level reports and understand the importance of leading and coaching people to achieve business results.Excellent consultative, problem solving, research and analysis skills, in a fast-paced, high-growth environment.A keen analyst with Exceptional negotiation & Relationship management skills. Show less

  • Manager - USM Consulting

    Jan 2022 - now

  • Capacity and Availability Manager at HCL Technologies

    Dec 2020 - Feb 2022

  • SIAM Service and Compliance Manager

    Nov 2019 - Dec 2020