Maha Dar (She/Her)

Experience

• 

  Oxford Policy Management

  Aug 2015 - Dec 2020

  SHARED BUSINESS SERVICESProject acquisition (bidding)Reviewing for compliance with RFP, edit, format, and finalize the tech proposalDrafting project budget for profit margin with PMGetting project approved from the boardSubmit the bid ensuring full client compliance with all the required documents requested•Project ImplementationSub-contracting for all staff being recruited on the project,ensuring Due diligence & tracking all contractsDevelopment of new financial systems & controls to better support the delivery of projects, including managing budget trackers for complex projects, staff budgets, VFM, track invoices against all technical deliverablesManaging procurement, International logistics & workshops, client invoicing, security process, project payments oversight etcFull administration of all projects including the planning, contract negotiations, implementation and dissemination cycle with Project Finance Manager and the Implementation Team Manager as appropriate. Show less Client Relationship Management: • Act as a central point of contact and co-ordination between internal and external stakeholders. • Resolve Client issues regarding team work plans, progress, project hurdles. • Maintain a professional client relationship based on response time, quality of service provided, going above and beyond to provide multiple solutions for every issue encountered.Project Administration (Project support Unit-PSU) • Draft P3 in the acquisition period of the project bidding • Give full financial support to the Technical team in submitting Bids• Act as a central point of contact and co-ordination between internal and external stakeholders..•Process time sheet/invoices on allotted projects for project staff •Invoice project donors after each milestone/deliverable has been achieved•draft contract/sub-contract in liaison with the Oxford Head Office •Maintaining project and client documentation records, including project, staff and consultants’ contracts through efficient and appropriate system of filing and organisation of electronic and hard copy documentation.Financial Administration•Ensure accurate and timely invoicing from sub-contractors, suppliers and funders (handling and coding invoices, donor invoicing, updating systems information, etc.).Country Office Support•Contracts and Experience letter issuance though HR online system.•Maintaining Asset Register- Updating Asset records on new procurements.•Overall scripting and Consolidation of the Office Manual.•Procurement- Identifying need, get quotations, make analysis and issue purchase order.•Contacting and Liaising with vendors for purchases, repairs and maintenance and adhoc purposes. Show less

  • Project Manager

    Mar 2017 - Dec 2020

  • Customer Relations Officer

    Aug 2015 - Feb 2017
• 

  Odetta, Inc.

  Dec 2018 - Jan 2023

  - Remotely leading a team of support specialists and acting as the focal quality control asset for my team.- Responsible for defining the scope, managing, and executing every phase of complex projects for high profile clients- Tracking & reporting the status and progress of all streams of work of the specialists- Accountable for the reporting of business and financial objectives of programs- Dealing with escalated customer issues Working remotely to deliver extensive data centric projects forclients all around the world.Showcasing analytical skills and master data handling byexplaining critical information with data/insightsAssessing Opportunities and Threats of clients in their respectiveindustry.Worked to assist the data team for data annotation, scripting,translation, and transcription.Worked with the support team to understand trends of highvolume problem tickets

  • Customer Experience Quality Control Lead

    Dec 2021 - Jan 2023

  • Project Manager

    Dec 2018 - Nov 2021
• 

  Honeylove

  Jan 2023 - now

  Customer Experience Specialist