James Elt

Experience

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  Novus leisure

  Dec 2008 - Aug 2012

  - Responsible for managing a team of up to 25 people- Training and mentoring new starters/ existing staff - Driving both wet and dry sales behind the bar encouraging up selling where ever possible to premium products to generate higher Gross profits.- Ensuring that proper standards kept behind the bar and on the floor- Monitoring sales reports and keeping a close eye on targets that need to bit hit.- Allocating team members and delegating tasks- Ensuring a consistent, high level of customer service Show less Initially joined as bar staff and was quickly acknowledged and promoted to bar supervisor within 2 months. Daily responsibilities included:- Preparation - Ensuring the bars have been correctly set up to ensure a smooth running of the bar.- Training, mentoring and developing new team members.- Handling customer queries/ complaint handling- Overseeing customer service and standards - Cleanliness, Presentation of food and drinks, Delivery.- Stock management - Weekly stock takes, monitoring staff to ensure - pouring is correct, knowledge of products and cocktails, monitoring the wastage.- Supervising the bar close-down. Ensuring checklists are being completed to ensure bar is closed to the same standard each shift. Show less

  • Supervisor

    May 2010 - Aug 2012

  • Bar Supervisor

    Dec 2008 - May 2010
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  View Lettings Ltd

  Sept 2012 - Nov 2012

  Lettings Negotiator

  - Canvasing new properties to increase property portfolio- Following up on new leads, qualifying needs and registration - Servicing applicants regularly to ensure requirements are up to date and informing about new properties on the market.- Booking viewing appointments.- Conducting property viewings- Focused call out each day- Building a good rapport with clients

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  James Anderson Estate Agents

  Jan 2013 - Mar 2014

  Lettings Negotiator

  - Following up on new leads, qualifying and identifying suitable options to match the clients requirements.- Registering and servicing applicants- Feeding back to landlords on a weekly basis to update them on the market trends.- Monitoring daily/ weekly/ monthly performance to keep on track with company targets.- Agreeing terms between landlord and prospective tenants.- Overseeing administration once deal had been agreed. - Monitoring the referencing process, writing offer letters to both parties, overseeing any terms which have been agreed and ensuring they are being implemented. - Received recognition and an award for best new comer and negotiator of the month. Show less

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  Novus Leisure

  Mar 2014 - Aug 2015

  Manager in Training
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  Radisson Blu Edwardian, London

  Aug 2015 - Feb 2016

  Food and Beverage Attendant
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  SilverDoor

  Mar 2016 - Nov 2020

  Managing a small team of 4 team members. Responsible for overseeing and distributing daily client enquiries between team. Strategizing to how to best maximize revenue.MBusiness development and maintaining strong relationships with existing clients through regular client visits.Monitoring and ensuring team are adhearing to company SLA's and standards. • Responsible for ensuring the highest levels of customer service are delivered at all times• Finding serviced apartments for our clients• Reservations and administration• Adhering to agreed SLAs• Taking enquiries• Making reservations• Building solid business relationships with clients and property partners• Negotiating rates• Helping to find new clients• Attending property viewings to gain a better knowledge of the apartments• Accurate record keeping

  • Account Manager

    Apr 2019 - Nov 2020

  • Senior Account Support

    Mar 2016 - Nov 2020
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  Webhelp

  May 2021 - Oct 2021

  Business Development Consultant

  Enriching customer experience and shape business solutions to create lasting value for the world’s most exciting companies to make business more human.Helping our clients to build smarter, better, human customer experiences, to moderating their social media for them, and providing payment services.

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  Currencies Direct

  Oct 2021 - now

  PFX Dealer

  FX Rates and Margin ManagementQualifying and pitching FX products to suit clients individual needsMonitoring and assessing the market to identify market-making opportunitiesAccount management, overseeing new buyers/ sellers and assisting throughout processManaging daily/ weekly/ monthly opportunities through SalesforceAssisting walk clients in the office with general queries and registration and tradesEnsuring highest levels of customer service for friendly and personalized customer experience Show less