Chukwudi Njoku

Experience

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  Primatus Technology

  Sept 2018 - Aug 2019

  Project Manager & Business Analyst

  I led the successful implementation of the EDGE project, ensuring on-time and on-budget delivery while exceeding client expectations. Through meticulous project management, we achieved a remarkable 15% cost savings compared to the initial estimate, all while meeting deployment timelines with precision.One of the key accomplishments during this project was the implementation of features within EDGE that led to a significant 30% decrease in order fulfillment errors, thereby enhancing accuracy in supply chain operations and boosting client satisfaction. Additionally, I spearheaded initiatives that resulted in a notable 12% reduction in operational costs, including transportation and warehousing expenses, through streamlined supply chain processes and efficiency improvements.Collaborating closely with multiple stakeholders, I gathered user requirements, performed detailed system analysis, and ensured the smooth integration of EDGE into client logistics frameworks. This involved conducting thorough analysis of MDS logistics processes and workflows to tailor EDGE solutions to meet specific client needs and optimize overall performance.Throughout the project lifecycle, I conducted regular status meetings and provided progress updates to stakeholders, fostering transparency and maintaining alignment with project objectives. Additionally, I facilitated user training sessions and provided ongoing support to ensure effective adoption of EDGE, resulting in a significant 20% increase in user proficiency and system utilization. Show less

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  CyTech Consult Limited

  Sept 2019 - Aug 2021

  Project Manager

  I led a dynamic team in the successful implementation of SMAT-SCM, surpassing planned deployment dates and meeting project milestones with precision. Spearheading process improvements, I achieved a notable 20% reduction in order processing time and a significant 15% decrease in inventory holding costs, ultimately optimizing supply chain efficiency to enhance overall operations.Within the Transprio App, I implemented key features that resulted in a remarkable 30% decrease in order fulfillment errors, bolstering accuracy in supply chain operations and improving customer satisfaction. By coordinating with cross-functional teams, I ensured the seamless integration of SMAT-SCM with existing systems, enhancing interoperability and minimizing disruptions during the transition phase.My role also involved conducting regular project status meetings and providing transparent updates to stakeholders, fostering alignment with project goals and ensuring everyone remained informed throughout the process. Additionally, I developed and implemented robust risk mitigation strategies, resulting in a notable 25% reduction in project-related risks and issues, thus safeguarding project success.Facilitating user training sessions was also a key aspect of my responsibilities, ensuring effective adoption of SMAT-SCM and leading to a significant 20% increase in user proficiency and system utilization. Furthermore, collaborating closely with vendors and third-party logistics providers, I optimized system performance and resolved technical issues, ensuring smooth project implementation and ongoing support for our clients. Show less

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  Smade and Smight Ltd

  Dec 2021 - Sept 2022

  Product Manager

  I played a pivotal role in driving the growth and success of the company's mobile applications, particularly the MyHangout app. Within just three months, I spearheaded initiatives that resulted in a significant 5% increase in monthly active users (MAUs), facilitating the successful expansion of our user base.One of my key achievements was successfully integrating Paymi's card reader solution with 40% of MyHangout partner merchants. This integration led to a notable 10% increase in payment efficiency and transactions processed through the app, enhancing overall user experience and revenue generation.In addition to managing payroll processes for the Homly App and MyHangOut, I conducted comprehensive user feedback surveys, resulting in a remarkable 25% improvement in user satisfaction scores and a substantial 30% reduction in user-reported issues or complaints. By implementing process optimizations within the apps, such as reducing order processing times for lifestyle businesses by 10%, I contributed to enhancing operational efficiency and customer service.Collaborating closely with development teams, I prioritized and implemented feature enhancements for both the Homly App and MyHangOut, resulting in a notable 20% increase in user engagement. Furthermore, conducting market research to identify trends and user needs informed our product roadmap decisions, contributing to a significant 15% growth in app adoption. Show less

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  GIG Logistics

  Sept 2022 - now

  Product Manager

  I've been instrumental in driving impactful enhancements across various facets of the company's operations. My focus has been on optimizing the Agility ERP system, leading to a remarkable 20% increase in operational efficiency. By spearheading changes in order processing workflows and implementing automation, we've significantly reduced manual errors by 20% and processing costs by 15%.One of my key achievements has been orchestrating the development and optimization of several crucial mobile applications, including the Captains Mobile App, Partners App, GIGgo App, and Scanner App. These efforts have resulted in a notable 15% boost in user satisfaction and a remarkable 25% increase in user engagement. By aligning product development efforts with the goal of making logistics easy and intuitive, we've seen a substantial 20% improvement in key performance indicators related to customer satisfaction and business growth.Leading cross-functional teams, I've championed the implementation of user-centered design principles, resulting in a significant 20% decrease in user-reported issues and complaints. Regular data analysis has been pivotal in identifying trends and opportunities for improvement, contributing to a 15% increase in efficiency across all platforms.My role also involved fostering strong partnerships with internal and external stakeholders, resulting in a notable 25% reduction in support requests and a significant 20% increase in partner engagement. Additionally, providing regular training and support to internal teams on the effective use of the Agility Web-based ERP App has ensured a smooth transition and maximized productivity gains. Show less