Faizal JMF

Experience

• 

  Rez Infosystems

  Mar 2006 - Aug 2007

  System Engineer

  • All Branded Desktop, Laptop and Server companies• Installed and Configured Windows XP & Windows Vista OS.• Provided technical support to Schools, Start-up business & company’s.• Worked with various vendors and service providers to ensure productive environment.• Monitor and maintained computer systems and networks.• All Kindy of desktop Assembling, Install different OS, Configuration & Troubleshooting.

• 

  Pronet communication

  Dec 2007 - Sept 2009

  Assistant of System Adminstrator

  Network Management and Maintenance:• Configured, installed, and maintained network infrastructure at all project sites.• Monitored network performance and security at all locations, identifying and resolving issues as they arise.• Implemented network protocols and security measures to ensure data integrity and confidentiality across all sites.• Provide technical support for network-related issues, troubleshooting connectivity issues, and optimizing network performance.General IT Support:• Provided technical assistance and support to end-users at both all project sites, troubleshooting hardware and software issues.• Installed, configured, and maintained computer systems, peripherals, and software applications across all locations.• Perform system upgrades and patches all project sites, ensuring system stability and security.• Assisted in the development and implementation of IT policies, procedures, and best practices applicable to all locations.• Remote Management- Using Team viewer, LogMeIn, VNC, VMWare tools in client-side.Hardware Troubleshooting:• Diagnose and resolve hardware issues at both head office and project sites, including desktops, laptops, printers, and other peripherals.• Perform hardware upgrades and repairs at all locations, ensuring equipment functionality and reliability.• Provide recommendations for hardware procurement and replacement based on technical requirements and budget constraints at both head office and project sites. Show less

• 

  Services & Trade Company LLC

  Mar 2010 - May 2019

  FortiGate Firewall Management: • Implemented, Configured and maintained FortiGate firewalls.• Monitored network traffic and implemented security policies to protect against threats.• Conducted regular firewall updates and patch management.• Troubleshot and resolved firewall-related issues, ensuring minimal downtime.• Established IPsec VPN tunnels between branch offices and headquarter using FortiGate Firewall.• Managed VPN connections and secure remote access for users. (Site to Stie, Client VPN).Windows Servers:• Installed/Configured HP ProLiant ML/DL servers, and DELL Power Edge rack mount server & IBM X series servers.• Implemented, Managed, and Maintained a Windows Server 2008, 2012 R2, 2016 & 2019 Network Infrastructure.• Active Directory Domain Services (AD DS) 2008, 2012 R2, 2016 & 2019. Manages centralized user and group accounts, network resources, and permissions within a domain.• Managing Windows server DHCP, DNS, Group Policies as per the Security Standard.• Authentication, authorization, and management of domain-joined computers, users, and resources.• Resolving DNS queries, hosting, DNS zones, and supporting Active Directory services.• Managing File servers with quota management and new file screening feature employed in Windows 2012 server R2 edition. Providing users shared folder access as per process.• RAID Configuration - Configured RAID arrays for improved data redundancy and performance.End-User Support:• Provides 1st & 2nd -level & technical support, responds to queries via phone, email, ticketing software or chat, and resolves basic technical issues or escalates them to higher-level support.• Devices & Printers – Configured Printers, Plotter, Scanner using a TCP/IP Address on host.• Installation, Maintenance and Repair of Desktops, Laptops and Commercial Printers.• Installation, Maintenance and Troubleshoot [Microsoft Windows OS, macOS & Linux]. Show less • Instrumental in coordinating with the networking team by laying data & voice cable from the end user to the server patch panel in the project office and designing and implementing the IT infrastructure for the Project office.• Designed and integrated IT infrastructure for PA System, CCTV and Access control system, LAN system.• Maintained and monitor all network, security and computer systems to meet the organization's current and future requirements.• Maintained and architecture of storage, servers, network devices, and Systems.• Good knowledge with hands-on Experience in Firewall user policy and Antivirus applications for the users• Maintain the Windows 2008 server Active directory, group policy, Organization unit, DNS, DHCP, File sharing, FTP, SharePoint Server & Exchange 2010 Mail Server• Installed and maintained the Windows 7 & Win 10 OS for all 100 users.• Maintained the necessary project plans and documentation of all system builds and modifications.• Maintained good working relationships with all service providers and vendors to ensure that services received meet the expected requirements of the contract.Hypervisor:• Installed, Configured & Implementation VirtualBox, VMware ESXi, Microsoft Hyper-V & Proxmax.• Managed Virtualization Environment using VM Ware ESX 6.5.x, VM Ware vSphere 6.5.x• Successfully installed VMware vSphere, consolidating server resources for improved efficiency and resource utilization.• Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization) for Security.• Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for Virtual Networks.Video & Audio conference:• Installed and configured Avaya Polycom video conference at multi locations.• Microsoft Teams, Zoom meeting & Google Meet.• Avaya IP Office Configured & Implementation Coordinate with Vendor. Show less

  • Information Technology Administrator

    Mar 2014 - May 2019

  • Information Technology Network Engineer

    Mar 2010 - Feb 2014
• 

  HWH Trading and Contracting

  May 2019 - Aug 2021

  Information Technology Support Specialist

  Printer installations,Share folder access, Troubleshooting and Network support to users, Managing firewalls, Maintaining AD, Antivirus installation, Storage servers.

• 

  Green Coast

  Jun 2021 - Mar 2024

  Information Technology Support Engineer

  End-User Support: Windows 10 & 11• Assisting with the installation of Windows 11 on new devices or upgrading from a previous version of Windows.• Provides 1st & 2nd - level & technical support, responds to queries via phone, email, ticketing software or chat, and resolvesbasic technical issues or escalates them to higher-level support.• Devices & Printers – Configured Scanner, Printers, Plotter, Scanner using a TCP/IP Address on host.Apple Mac & IOS• Diagnosing and fixing hardware problems like issues with the display, keyboard, trackpad, or battery.• Coordinating with Apple Support for warranty claims and repairs.• Helping users with software compatibility and performance issues.• Configuring system settings, preferences, and user accounts.• Setting up and troubleshooting Wi-Fi, Bluetooth, and Ethernet connections.• Assisting with VPN setup and configuration.• Resolving issues with network printers and shared resources.• Setting up and managing Time Machine backups or other backup solutions.• Recovering lost data or restoring systems from backups.• Configuring and managing email accounts, calendars, and other productivity tools.• Assisting with the setup and troubleshooting of peripherals such as external monitors and scanners.• Supporting users in optimizing their workflow with Apple devices and software.FORTINET - FORTIGATE 40F Implemented, Configured and maintained for Client VPN Installed/Configured Super Micro Servers, Dell PowerEdge R730Xd, Dell PowerEdge R720.Implemented, Managed, and Maintained L3 Switch (HP 2920-48G-POE+ & HP 2530-48-PoEP).Designed and integrated IT infrastructure for PABX System, CCTV and Access control system.Supervised the windows 2012 R2 server, Active directory, group policy, Organization unit, DNS, DHCP, File sharing Servers.Provided a high level of customer service and professional in all interactions with end-users.Worked closely with other IT team members to resolve complex issues. Show less

• 

  TechSource Solutions - Bin Zayed Group

  Sept 2024 - now

  Information Technology Support Engineer

  Bloom Education Ajyal School Client - (ESE) -MOEUser and Account Management:• Manage Azure AD users and groups.• Administer Office 365 applications, including Email, Teams, and OneDrive.• Manage user accounts, email configuration, and access restrictions for staff and students.Device and Endpoint Management:• Provide Intune support for image deployment.• Deploy and provision Apple devices using JAMF.• Provide support for Windows and macOS users, including system troubleshooting and software maintenance.• Install and configure desktops/laptops for end-users.IT Support and Helpdesk Operations:• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime.• Provide timely assistance to end-users through phone, email, chat, and in-person interactions.• Deliver remote support using desktop tools and collaboration software.• Ensure helpdesk support is provided through IVANTI, Service Desk Plus, and Microsoft Teams.Networking and System Administration:• Maintain and troubleshoot Active Directory, DNS, and DHCP configurations.• Troubleshoot and resolve network connectivity issues, including Wi-Fi and LAN.IT Asset and Vendor Management:• Manage IT asset inventory, ensuring proper tracking of school-owned devices.• Coordinate with technology vendors for hardware procurement, warranty services, and repairs.Audiovisual and Event Support:• Provide support for school events, including Zoom, WebEx, and MS Teams video conferencing.• Manage classroom audiovisual equipment, including BenQ display systems, projectors, and smart boards.Client-Specific Responsibilities – Bloom Ajyal School (ESE):• Provide IT support to Facility Management, staff, and students for all hardware, software, and network-related issues.• Ensure the seamless operation of IT infrastructure within the school environment.• Maintain and update IT documentation, user guides, and troubleshooting procedures. Show less