Fauzi Nasban

Experience

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  Singapore Airlines

  Oct 1997 - Oct 2014

  Cabin Crew

  • Attending preflight meetings and noting down all the instructions about special passengers such as people suffering from respiratory diseases, celebrities etc.• Monitoring cleanliness and safety features in the plane before allowing entry to the passengers• Welcoming passengers on the board and greeting them with small conversations • Helping passengers to find their seats• Reporting to the supervisor about any serious issues• Serving passengers with food/drinks promptly and as per their demands• Checking seat belts of each passenger before the plane takes off• Greeting each passenger at the end of the journey• Maintaining plane reports and submitting it to the supervisors• Served snacks, and beverages to passengers at their seats• Handled passenger complaints professionally• Kept constant communication with other flight attendance• Helping passengers load and unload luggage from the overhead lockers• Making sure that the aeroplane is clean and tidy before passengers come onboard• Demonstrating to the safety procedures to follow in a emergency situation• Contributing to a customer in-flight experience• Circulating and collecting customs and immigration documents from passengers• Promoting the sale of duty-free products Show less

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  ARTEMIS GRILL

  Oct 2015 - Apr 2016

  Captain

  • Ensure the cleanliness and the standard of the food served to the guests.• Organize my team in my section. Make sure they give the best to the guest and make them feel welcomed n satisfied with the service. • Ensuring no complains and if there are complains I will do the service recovery and turn the complain into a compliment.• Help out the manager plan the schedule and to ensure enough manpower in ever sections.

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  TWG Tea Company

  May 2016 - Feb 2017

  Supervisor

  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction.• Set tables according to type of event and service standards.• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.• Communicate service needs to chefs and stewards throughout functions.• Total charges for group functions, and prepare and present checks to group contacts for payment.• Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Show less

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  Tang Tea House

  Apr 2017 - now

  Operations Manager

  • Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock.• Make sure everyone is trained on proper food preparation, proper service kitchen safety techniques and understand health standards. Food and beverage managers make sure that company is represented correctly and that the company's standards are upheld.• Set daily and weekly cleaning schedules for the kitchen and front of house.• Hire, train and discipline employees and set work schedules. They keep tabs on food cost, waste and employee hours, doing their best to optimize profit for the company and create the best dining experience possible for customers. Show less