Dragan Djumic

Experience

• 

  Princess Cruises

  Dec 2013 - May 2017

  Bar Waiter
• 

  NCR Retail

  Feb 2022 - now

  Provide Level 3 support for the Advanced Checkout Solution (ACS), Advanced Checkout Solution for Independent Retailers (ACS-IR) and Advanced Store (AS)• Implement NCR software and process solutions for Retail• Gather and analyze information, formulate and test hypothesis• Coordinate problem resolution activities with other organizations• Review all problem logs, identifying recurring problems• Document status of projects and open tickets on a weekly basis• Work with software product developers to assess product alterations • Create knowledge base articles based on resolution provided.• Work rotating on-call schedule including weekends, holidays and after hours.• Troubleshoot SQL databases/stored procedures and write database queries.• Track tickets using GEMS/Remedy and Jira to create and modify defects.• Follow up on incidents and discuss open issues on a weekly basis with customer.• Responsible for setting up lab environment• Act as point of escalation for complex technical issues Show less

  • SW Support Engineer II

    May 2017 - now

  • Software Support Team Lead

    Feb 2022 - Oct 2024
• 

  NCR Voyix

  Oct 2024 - now

  Supervisor