Alina C.

Experience

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  Bull Romania SRL

  Feb 2005 - Nov 2010

  Key Responsibilities: Booking of all petty cash and bank transactions in Ron and other currency; Preparing payments (internal and external) and submission to approval; Responsible of verification of sales ledger and purchase ledger; Reconciliation of sales and purchase ledger with accounting; Monthly reconciliations of bank account statements with accounting ledgers; Preparing the documents for issuing guarantee letters for tenders; Keeping update all the documents regarding our eligibility for participation in tenders; Follow up of internal procedures regarding car costs, daily alowence and telephone costs and monthly comparison of real costs and the budgeted costs; Preparing information for Order report and Backlog report; Yearly reconciliation with customers and suppliers; Maintaining the relation with the collaborating banks.Main Achievements in my roles from Bull Romania: Efficiently applied an organized approach to undertaking daily tasks; Demonstrated the ability of working efficiently in a fast-paced, dynamic environment, through employing a energetic, positive attitude towards problem solving and through encouraging team work; Gained valuable experience in a vast number of accounting and finance activities, as well as in organizing and preparing for tenders. Show less

  • Accountant

    Dec 2008 - Nov 2010

  • Sales Support

    Feb 2005 - Dec 2008
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  SD PRESTIGE

  Nov 2010 - Jul 2011

  Sales Consultant

  Key Responsibilities: Greeting potential clients, presenting existing offers for car purchases, and undertaking all required procedures for facilitating and closing the sales; Developing and managing customer portfolios; Managing contracts and sales documentation (leasing contracts, RCA, Casco, official reports of hand over-take over, warranty certificates); Organizing and attending promotional and launch events; Follow-up of payments and invoices issued by importers; Follow-up of the cars value in Ron according to the daily exchange rate; Overseeing the inventories of cars handed over to authorized dealers as well as the invoices issued to and bills collected from these dealers.Main Achievements in my role from SD Prestige Impex ‘97: Developed excellent communication and negotiation skills demonstrated in the sales process; Established strong professional relationships with clients through correctly identifying their needs and requirements, and through the delivery of polite, friendly, professional customer service. Show less

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  ING

  Aug 2011 - Jul 2013

  Customer Care Officer

  Key Responsibilities: Handling direct incoming incidents via the phone as well as transfers from the First Line team, as well as developing written responses to complex customer enquiries. Taking ownership of a customer enquiry and seeing it through to closure, providing prompt and accurate support. Liaising with other departments in order to identify responses and solutions to complex customer enquiries. Ensuring that all call details are captured and entered in the logging software Managing the repayment process for erroneous transactions such as interest payments, taxes, and failed cash withdrawals. Completing chargebacks and compiling the documentation required for carrying out the investigation. Providing support to Prime Banking customers. Providing support to branch staff with a view to identify solutions to various in-branch customer enquiries.Main Achievements in my roles from ING Bank: Developed some solid practical knowledge of banking products, departments, and processes. Established myself as a problem solver who enjoys a challenge and can work well under pressure. Developed strong written communications skills as well as an impeccable telephone manner. Proved an excellent ability to listen and understand customers’ needs, with a view to provide prompt and accurate support.  Demonstrated an ability to listen to, understand and defuse difficult situations. Show less

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  Hewlett-Packard

  Jul 2013 - Mar 2015

  Key Responsibilities: Coordinating and monitoring team activity. Daily workload allocation and planning. KPI reporting, quality checks and productivity measurements. Preparing and presenting team monthly performance. Managing escalations and developing improvement action plans. Delivering trainings and maintaining updated training agendas and back- up plans for business continuity planning. Conducting regular team meetings. Involvement in the performance assessment for the team members.Main Achievements in my roles from Hewlett Packard: Developed both people and process management skills. Increased the efficiency of the process, by developing a Microsoft Excel and Access database. Established myself as a problem solver who enjoys a challenge and can work well under pressure. Developed strong written communications skills.  Demonstrated an ability to listen, understand and defuse difficult situations. Show less Key Responsibilities: Placing customer orders in the system in accordance with external customers’ established requirements. Order tracking throughout the process until the equipment is delivered to the end customer. Optimizing the interface between departments involved in the order - delivery process of the equipment/product to the end customer. End to end case oversight and liaison with any other relevant departments in order to address customers’ needs. Update and maintain the catalogues for each account. Internal and external process compliance and adherence. Strong involvement in the standard operation procedure documentation update. Monitor the process throughout the entire supply chain. Maintaining a high level of customer satisfaction through proactive communication and high data accuracy. Show less

  • Team Lead

    Jul 2014 - Mar 2015

  • Catalog Analyst

    Jul 2013 - Jul 2014
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  Ericsson

  Mar 2015 - Feb 2021

  Manage a Global Procurement function, focused on financial and sourcing control and compliance of indirect purchasing flows. Unit manager of 120 professionals located in Bucharest, Manila and New Delhi. Responsible for delivery and collaboration with a global network of stakeholders and partners. Work with relevant global functions (HR, Sourcing, Finance, IT, Support) for correct and efficient tool, process and competence improvements. Line manager with 20 direct reports. Manage day-to-day operations, including resources and staffing. Grew the team from 6 to 20 proffessionals. Switched activities and mindset from a request based order desk team to a global end to end procurement team. Relevant results in growing competences in the managed team.

  • Head of Procurement Services

    Aug 2018 - Feb 2021

  • Manager of Procurement Services team

    Mar 2015 - Jul 2018
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  Deutsche Bank

  Feb 2021 - now

  TPM Operations and Business Enablement Manager

  Key Responsibilities:• Manage day-to-day operations, including resourcing and staff• Secure the targets achievements• Coordinate the remediation of open issues from the reviews, advising the stakeholders on resolution actions• Proactively manage the relationship with key stakeholders• Act as SME on Vendor Risk Management process• Support the operational implementation of change initiatives• Participate in process consolidation, migration and enhancement projectsMain achievements:• Increased the competences in the team• Improved the operational results• Demonstrated an ability to listen, understand and diffuse difficult situations Show less