Anthony Casiano

Experience

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  Aqua Management Co.

  May 2014 - Sept 2015

  Lifeguard

  -Protected the lives of swimmers at the community pool, maintained pool cleanliness, etc.

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  TJ Maxx

  Oct 2015 - Jul 2017

  Sales Associate

  -Work the register, stock shelves, unload truck, etc.

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  InsideTrack

  Aug 2016 - Oct 2016

  Peer Mentor

  A liaison between the school and the first-year students. I help the freshman find their footing and am available to answer any questions/concerns they have to make sure they are able to find their place at CSI.

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  Mother Mousse Bakery

  Jul 2017 - Aug 2018

  Counter Staff

  serving customers, taking orders, register, restock showcase, etc.

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  BoxLunch

  Nov 2017 - Aug 2018

  Sales Associate

  work register, help and converse with customers to sell apparel and novelties, and discuss about all things pop culture and different entertainment licenses such as Game of Thrones, Star Wars, Disney, Marvel, DC, etc.

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  The Walt Disney Company

  Sept 2018 - Jan 2019

  Cast Member

  The Walt Disney Company - Walt Disney World – Disney College Program – September 2018 to January 2019 – Epcot in Orlando, Florida – trained and worked for Epcot’s Outdoor Vending – worked and different stands in the park, sold food and drink products, worked in kitchen, and learned and gained experience in a Fortune 100 (U.S.) and 500 (global) company, given the chance to help “make the magic”

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  White House Black Market

  Feb 2019 - Mar 2019

  Associate

  February 2019 to March 2019 – work register, help and converse with customers, specifically women to sell apparel and jewelry, take in shipment, maintain the selling floor, etc.

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  National Debt Relief, LLC

  Mar 2019 - May 2023

  Principle Duties and Responsibilities:-Assist Specialists on the floor with live cases, questions, concerns, or calls including escalations-Provide efficient and professional email responses to the client with minimal to no grammatical errors as needed-Complete assigned tasks such as SAT recontacts and requests from other sub-departments-Conduct case audits of Specialists to identify and report any trends of strengths or areas of opportunities that Team Leads can coach to in their meetings with the agents-Provide feedback and guidance to agents in real time, contribute to the agent's continued development and growth-Step in to serve as "Acting Team Lead" for team members in the event of the Team Lead's absence-Support New Hire Specialists as they transition from training to production, and lead workshop for ongoing training to ensure new policies are understood and are effectively implemented-Take on additional responsibilities as needed to ensure the team's success Show less September 2019 – present – answering inquiries from clients via email. Assisting client accounts with general questions and concerns, deposit changes, withdrawals, document collection, adding/removing accounts, accounts in litigation, etc. Exceeding pace to surpass monthly statistics on an hourly and daily basis, as well as maintaining above average for QA grading system. Take phone calls as needed when queue experiences spikes in call volume. Top performer and earning monthly bonuses consistently. Help train and mentor new members as they begin their time in the department. Show less March 2019 to September 2019 – helping individuals and families get rid of high, burdensome debt, use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns, resolve customer inquiries and complaints with limited escalation to team leaders, document client discussions clearly and consciously, stay a top performer in meeting metric monthly goals and maintain high percentages on calls in QA grading system.Creditor Escalations - working with clients who have creditors who have taken legal action, help clients with legal documents such as a summons and stipulation agreements, present settlement agreements to clients in order to get them on a steady payment plan to remove their debt quickly and efficiently, help clients adjust and maintain deposit schedules and creditor payments as well answering any and all general inquiries in regards to their debt settlement program. Show less

  • CS/CE Specialist Level ll

    Jan 2023 - May 2023

  • CS/CE Specialist Co-Captain

    Dec 2021 - Jan 2023

  • CS/CE Specialist

    Oct 2019 - Nov 2021

  • Creditor Escalations Team Member

    Mar 2019 - Sept 2019
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  New York State Unified Court System

  Jun 2023 - now

  Recruits (court officer-trainees) are required to attend 4 months of paid basic training at the Court Officers Academy for their Initial Peace Officer Basic Training. The Court Officers Academy has two New York locations. There is one in Brooklyn (NYC area) and one in Castleton-On-Hudson (upstate area). New York. Recruits should be prepared to actively participate in and demonstrate proficiency in areas including physical training, defensive tactics, basic life support, and firearms training. Recruits must also complete a challenging academic curriculum covering New York State Penal Law, Criminal Procedure Law, court structure, agency policies and guidelines, arrest procedures, baton and pepper spray use, prisoner handling/escort, counter-terrorism training, bomb detection device training, critical incident management, law enforcement mental health, domestic violence awareness, incident command systems, evacuation procedures, oral and written communication skills, defensive driving, and interacting with the general public. This is just a sample of the core curriculum covered at the Court Officers Academy. Upon successful completion of the 4 months basic law enforcement training, recruits are certified by the New York State Division of Criminal Justice Services, Office of Public Safety, as Peace Officers of the State of New York. Show less

  • New York State Court Officer

    Oct 2023 - now

  • Court Officer Academy Recruit

    Jun 2023 - Sept 2023