Neha Shah

Experience

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  ITL World™

  Mar 2001 - Mar 2007

  Customer Service Specialist

  Responsibilities:• Handling corporate like Central Bank of India, LIC, Nuclear Power Corporation of India (NPCIL), State Bank of Indore, IDBI, etc. to name a few.• Coordinating with new corporate clients.• Taking care of all minor details of passengers during their travel such as web check-in, seat requirements, meals, Frequent flyers • Maintain accounts statements for the corporate and follow up with the payment on time• Arranging discounted tickets from various airlines so as to offer the corporate and meet their needs. • Coordinating with the airlines and getting the latest updates.• Meeting with corporate and updating best promotional offers from airlines. Show less

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  Akbar Travels of India Pvt Ltd

  Mar 2007 - Nov 2013

  Intenational Counter supervisor

  Responsibilities:• Ensure all bookings & reservations are processed accurately of entire team. • Keeping proper track of deals offered by competitors and taking necessary action• Maintain team sales and profitability to achieve the given target.• Up selling relevant add-ons to clients, like, insurance, forex transaction etc.• Group bookings domestic and international air tickets.• Updating clients about promotional offers from airlines to get the best deals out of it by making regular circulars. • Handling high numbers of incoming calls from direct customers and travel trade.• Updating team about new schemes and offers available in market for sale.• Maintain schedule / roster for the team. • Taking care of the team in case of any emergency.• Attending seminars organized by the airlines.• Handling International tours packages for USA, Europe, UK , Australia, Far East, and Middle East.• Foreign Exchange. Show less

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  Arabian Experience

  Mar 2014 - Mar 2015

  Businesses development manager

  Responsibilities:• Meeting various clients and corporate to maintain contacts • Development of business strategies • Maintain sales and weekly report• Updating clients about various packages• Coordinating with back office and getting updates• Offering best quote to clients by sustaining good margin of profit for company. • Providing best possible service to clients so as to retain the client for next travel.• Coordinating with DMCs

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  Qatar Airways

  Aug 2015 - Dec 2018

  Customer Services Agent

  Responsibilities:• Assisting Privilege passengers with quality of services.• Provided unparalleled service to travellers by providing prompt, accurate and professional communication.• Helped determine the most efficient way to make flight connections• Developing and improving process techniques.• Maintain Team work.• Communicated appropriate information to clients regarding fares and itinerary• Maintained client profiles for follow-up• Collected and processed payments• Professionally handled complaints and refunds Show less

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  Thomas Cook India Limited

  Dec 2018 - now

  Assistant Manager