Afia Bandali

Experience

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  Tiffany & Co.

  Nov 2007 - Feb 2011

  Fine Jewelry Sales Associate

  Provided exceptional customer service by managing needs and complaints while creating a loyal client book. Exceeded sales expectations by closing a large sale within the first 10 months.I utilized my gemological expertise to give quality assurance on new merchandise and client repairs – including identification of problems, plotting inclusions and verifying quality standards.

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  Bandali's Fine Jewellery

  Mar 2012 - Jun 2022

  Independent Business Owner

  I am a gemologist with expertise in appraising and custom jewellery design. My passion for jewellery is what drove me to start my own business where I can work with wonderful people who are looking for unique and quality jewellery pieces that celebrate their amazing moments in life. I also sourced vintage and other specialty items for discerning clients. After 10 years I decided to move back into retail.

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  CIBC

  Mar 2012 - Jan 2015

  A nine month secondment where I delivered the training for Customer and Financial services representatives. Partnered with hiring managers, branch managers, learning and advisory teams to achieve business goals at the retail banking level.Supported new hires by creating skills to better understand branding and achieve an excellent client experience. Started in Customer Service where I provided friendly, fast banking services to clients including account transactions, wire transfers, safety deposit boxes and foreign exchange. I went on to obtain my mutual fund license to become a Financial Services Representative where I assisted clients in building their financial portfolio's by introducing options for investing, savings borrowing and paying down debts.

  • Facilitator - Learning and Development

    May 2014 - Jan 2015

  • Customer and Financial Services Representative

    Mar 2012 - Apr 2014
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  CIBC

  May 2015 - Jan 2017

  Client Services Manager - Imperial Service

  Supported the General Manager for the small business cluster by leading the team of six Financial Service Associates (FSA’s).Coached the FSA’s to meet their targets by having weekly touch points with the FSA’s, visiting various branch locations to give one on one support including lending deals and addressing concerns.Analyzed reports to pinpoint where the shortcomings appeared vs. our targets and address the needs with the team through leadership training and guidance to build the confidence and abilities of the cluster. Show less

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  Farrow & Ball

  Mar 2021 - Feb 2023

  Showroom Assistant
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  Edwards and Davies Jewellers

  May 2023 - now

  Jewelry Consultant