Michael Keenao

Experience

• 

  Gaborone West Junior Secondary School

  Jan 2009 - May 2009

  IT Support Technician

  •Detect repair faults on LAN, PCs, Peripherals (printers) and software•Maintain hardware infrastructure, requirements and troubleshooting•Configure and maintain database servers and processes, including monitoring of system health and performance

• 

  Orange Botswana

  May 2011 - now

  Maintain an excellent Customer focus at all times and respond to customer enquiries, queries and faults using the Best Practice guidelines· Installation, configuration and support for orange customer’s wide area network (WAN) and local area network (LAN)· Recommend to customers based on their needs / requirements, the purchase of ICT hardware and equipment in order to serve them better. Mobile Telcom Technology - Technical and billing customer related queries · Resolved contact center escalated technical issues related to customer queries· Worked within agreed service level standards, striving to exceed customer expectations wherever possible.

  • Technical Customer Advisor

    Feb 2013 - now

  • Data Services Support

    May 2011 - Jan 2013