Michael Fiorentino

Experience

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  American Rated Cable & Communications

  Oct 1998 - Aug 2001

  Regional Manager / Director of Sales

  Telecommunications Division Regional Sales Manager- Hired, managed, trained, and mentored all call center representatives (40 Reps). Analyzed call center data and metrics to optimize call center performance to improve revenue. Assisted in establishing two new successful branch offices. Managed several locations selling various communication packages; Sprint PCS, Nextel, AT&T Wireless, Verizon Wireless, Voice Stream, Global Star and Alltel. Managed and trained new sales associates. Won ARC & COMM Salesman of the Year, 1999, 2000. Show less

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  Sprint - Nextel Partners

  Aug 2001 - Aug 2008

  Public Sector Account Manager

  Throughout my 7+ year career at Sprint Nextel / Nextel Partners. I worked within several different roles. I managed B2B Accounts, Enterprise/Major Accounts, along with the Public Sector Accounts vertical which included all state, federal, and local entities, including healthcare and public utilities. Won Top Dog Club, 2002, 2003, 2005, 2007; Century Club, 2003, 2004 Nationally ranked in the top 100 in the Company out of thousands of reps nationwide. Exceeded yearly sales goals on an average of 19% for the last 4 years. Develop and manage new and existing accounts. Managed and serviced approximately 250+ major/government accounts within my assigned territory. Prepared and presented business reviews for key accounts. Prepared proposals for potential accounts, cost savings and new services. Managed and trained new sales associates. Show less

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  Cricket Communications

  Sept 2008 - Jun 2010

  2009 Crickets Accomplishments:• Experienced with preparation of budgets, forecasts, market reviews, P&L management and account receivable aging tools• Experience with increasing revenue year after year, improving net billing, and reducing churnOversaw approximately 50+ locations which included National Big Box retailers, Corportate locations, & Indirect retail locations.• Successfully launched Cricket's (All in Monthly) product in Nation Retail. ( Dollar General, Best Buy, Target, Wal-Mart )• Launched Bg Box Resellers for our new PayGo products: Wal-Mart, Dollar General, Target, and Best Buy. Added on a distributor to help launch our PayGo product with over 100 points of distribution in Upstate NY in convenience.• Organized dealer paid selling events: Puerto Rican Festival, St. Michaels Church festival, City Church of Batavia and Fall Harvest Festival, Barnard Fire Festival, Waterstreet Music hall concerts, Armory Concert, 12 days of kissmas (Clear Channel event-KISS 106.7FM), Step up promotion w/ "New Boys" (musical artist), 103.9 WDKX & 106.7 KISS radio campaign, along with 6 additional dealer paid radio remotes on top of the 3 corporate paid radio remotes per quarter.• Led Competitive Analysis Team: Lead NYS Competive Analysis team and provide corporate w/ info needed on our competitors to maintain a competitive edge over the competition.• Utilized Tactician data / Air Vision data to help qualify future Cricket locations and do market evaluations. Data collected was: average annual household income, POP density, % minority / ethnicity, subscriber growth, subscriber % penetration, potential subscriber growth %, and geographic location of dealers. Data was used to help identify the best location for additional Cricket locations to better service the customer base and reduce churn. Show less Cricket Communicaitons - Indirect Account Manager:* Met and exceeded business objectives set forth in business plan for the assigned territory. This includes, but is not limited to Net Subscriber Growth, Churn, ARPU, CCU CPGA, and EBITDA. * Strives to maintain customer satisfaction scores. * Demonstrates an understanding of key financial drivers of the business and makes decisions consistent with business goals. * Manages assigned territory: sales distribution, planning and customer service. * Collaborate with indirect distribution partners to develop, measure, and manage business plans on an ongoing basis. * Assist District Director with budget preparation and P&L management. * Partner with District Director and appropriate finance manager to identify opportunities in cost improvement and all financial functions within the assigned territory. * Participated in business strategy by developing key strategies/programs for sales, marketing, PR, finance, human resources, and customer operations by bringing field knowledge to the market leadership team. Implemented these key strategies/policies within the assigned territory. * Developed, implemented, and managed the distribution strategy for assigned territory. * Balanced customer growth, cost, customer attrition and market conditions with the overall corporate/market distribution strategy for assigned territory. * Maintained the awareness of Cricket's presence in the assigned territory market and districts through effective use of local PR, marketing, co-op/MDF initiatives. * Developed and maintained solid relationships with key distribution partners and vendors in assigned territory. * Proactively informed District Director of key issues and challenges and provided potential solutions. * Shared best practices with other territories, districts and markets.* Preformed quarterly business reviews of all premier exclusive Cricket locations. Show less 2009 Cricket Accomplishments•Experience with increasing revenue year after year, improving net billing, and reducing churn Exceeded all key financial metrics in third / fourth quarter for Subscriber Growth, ARPU, & Net Adds in all 4 products of Voice, Broadband, AIM & PayGo, • Increased Cricket Branded Distribution 200% in 2009 to improve Churn and ARPU• Managed dealer fraud – Terminated NY largest Cricket dealer on Feb. 9th 2009. Resulted in closing 19 of Crickets 43 premier exclusive stores in NY. 11 locations were within my assigned territory. This termination dramatically impacted sales for 1H of 2009• Rebuilt & re-branded Cricket’s distribution throughout 2009 with the termination of 22 total Cricket locations in Q1 / Q2 & 17 Cricket locations in Q3 & Q4. • Within 90 days of terminating Cricket's largest dealer in NY I was able to rebuild the distribution to satisfactory levels and performing over budget in all 4 products Cricket.- Added 33 NEW Cricket dealers - 17 in 1st/2nd quarter & 16 in 3rd/4th quarter- Increased Monthly voice target/Gross Adds from 56% in 1H to 103% over budget in 2H- Increased Broadband Gross Adds from 48% in 1H to 135% over budget in 2H- Increased PayGo (Pay as you go) from 104% in 1H to 116% over budget in 2HIncreased Voice/Broadband Conversion Rate 11.5% in 1H to 19% in 2H- Increased Net Add’s 21% in 1H to 549% in 2H - Decreased FBNP (First Bill Non Pay’s) 23.87% in 1H to 22.10%- Decreased Churn from 5.5% in 1H to 3.6%- Decreased ARPU $43.62 in 1H to $42.60****The Drop in ARPU in 2H would correlate directly to lead market pricing drop of rate plans. A $5.00 discount was given on plans < $45. Along with the implantation of the $25 rate plan during the holiday shopping season.• Preformed quarterly business reviews of all premier exclusive Cricket locations.• Helped with the build out of new stores to insure they make their target open dates. Show less

  • Indirect Account Manager

    Sept 2008 - Jun 2010

  • Indirect & National District Manager

    Sept 2008 - Feb 2010

  • Area Sales Manager

    Sept 2008 - Feb 2010
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  Clearwire

  Jun 2010 - Nov 2010

  Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network.Responsibilities:• Oversaw approximately 75+ locations which included National, Direct, Indirect retail stores. Developed and executed strategic plans for all distribution channels including direct, indirect, & retail sales.• Conducted ongoing analysis & sales forecasting for all distribution channels to ensure gross add objectives were attained.• Experienced with preparation of budgets, forecasts, market reviews, P&L management and account receivable aging tools• Experience with increasing revenue year after year, improving net billing, and reducing churn• Played a critical role in establishing & maintaining indirect dealer relationships in the local market.• Coached, developed and motivated employees to achieve both individual and company objectives.• Maintained a pipeline of potential employees by continuously prospecting for new talent.• Planned and facilitated daily sales team meetings.• Managed daily individual rep funnel activity including contacts, presentations, and sales.• Ensured market profitability and attained budgetary expectations.• Developed overall business plan to achieve channel performance goals.• Assisted Authorized Representatives in the development of individual business plans.• Partnered with authorized representatives to create in-store POP and develop marketing materials to promote the Clearwire products.• Resolved all conflicts as it relates to the Indirect, Direct, and National Channels within Rochester, NY.• Demonstrated the ability to develop and grow a market.• Strong understanding of how to manage and motivate indirect dealers to sell the Clearwire’s products. Show less 2010 Clearwire’s Accomplishments: • Successfully Pre-Launched Rochester, NY July 1st and rolled out Commercial Launch August 1st, 2010. Oversaw approximately 75+ locations which included National, Direct, Indirect retail stores• Increased Clearwire Distribution 205% within 30 days of launching market to help with CHURN & ARPU.• Hired 6 NRAE (National Retail Account Executives)representatives to help promote sales within Best Buy and Rochester, NY market.• Successfully scheduled and operated 35 marketing events during Commercial launch of Clearwire in August 2010 such as: Redwings baseball games, Rhino’s soccer games, Park Avenue Festival, New York State Fair, Puerto Rican Festival, Rochester’s Party in the Park Music Festival, Best Buy Product Branding Events, Radio Shack Product Branding Events. • Trained and managed “street team” at scheduled events during commercial launch of Rochester, NY.• Trained and managed all Radio Shacks, Best Buys, Local Indirect Retail stores, Local Master Distributors, National Platinum Dealers, National Retail Account Representatives, Market Support Reps, Indirect Account Managers, and National Retail Account Managers.• Managed Clearwire’s local marketing co op and local indirect co op for Rochester, NY • Worked closely with Tech Ops on network conversion, expansion of cell sites.• Monitored customer Conversion Ratio’s, CHURN, ARPU, CPGA, Pull backs.• Networked with DirecTV to build strong Indirect Partners to make stores more financially stable.• Managed Local Indirect, National AR’s, Marketing, Indirect Co-op, and Corporate Local budget 2010 Clearwire Results from Q2 & Q3: Increased Indirect Clear branded distribution 200%Increased Quarterly Gross Adds over 400% Increased Quarterly Net Gross Adds over 300% Show less

  • Director / District Sales Manager at Clearwire

    Jun 2010 - Nov 2010

  • Channel Manager / Distribution Manager / Area Sales Manager

    Jun 2010 - Nov 2010
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  SWEET MELISSA CHARTERS

  Apr 2012 - now

  Owner / Operator

  Website - www.sweetmelissacharters.comFacebook - https://www.facebook.com/SweetMelissaFishingChartersTwitter - @sweetmelissachaInstagram - https://instagram.com/sweetmelissacharters/Google Plus - https://plus.google.com/+MikeFiorentino-Sweet-Melissa-Fishing-Charters/about/op/svuwn?vnl=1#+MikeFiorentino-Sweet-Melissa-Fishing-Charters/postsSweet Melissa Fishing Charter is home based in Canandaigua, NY and serves several lakes throughout the Finger Lakes Region including Canandaigua Lake, Seneca Lake, Keuka Lake, Conesus Lake, and Honeoye Lake along with parts of the Erie Canal Waterways. The Sweet Melissa is a Dual Level Split floor 30 ft. Suntracker Party Hut Pontoon Boat and the largest of it's fleet fully equipped with all necessary gear to catch lots of fish. You'll fish with certified NYS professional guide Mike Fiorentino who has over 25 years of experience in these waters and can teach you many different techniques used in catching large fish. Because of the size of the Sweet Melissa we can accommodate large parties of up to six or more. ( See website and visit us on facebook for more information on rates, fishing charters & sunset cruises). Website - www.sweetmelissacharters.comFacebook - https://www.facebook.com/SweetMelissaFishingChartersTwitter - @sweetmelissachaInstagram - https://instagram.com/sweetmelissacharters/Google Plus - https://plus.google.com/+MikeFiorentino-Sweet-Melissa-Fishing-Charters/about/op/svuwn?vnl=1#+MikeFiorentino-Sweet-Melissa-Fishing-Charters/posts Show less

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  NETWORK HARDWARE PARTNERS

  Mar 2014 - now

  Chief Executive Officer

  Network Hardware Partners specializes in the purchase and sale of new and used surplus telecommunications and data equipment for both vendors and end users within the telecom industry. Our goal is to become your premier vendor for all secondary market vendors, CLEC'S, LEC's, Cable TV, ISP's, & Tier 3 Providers globally.Our staff at Network Hardware Partners is a trained group of professionals that are here to support you from pre-sales consultations to engineering, to providing you with the best in class new and pre-owned tested equipment for your growth & maintenance needs. We have the technical knowledge, and hands-on experience to quickly troubleshoot your issues today and get your network up and running as quickly as possible. Network Hardware Partners can help with providing you the most cost effective solutions to help maintain and grow your existing telecom networks at a fraction of the costs! Our used equipment that we acquire is pulled from a working environment and comes from current active networks from our consignment partners around the globe and can be just as reliable as new equipment. Network Hardware Partners can also work with you to manage your idle assets in order to achieve your sustainability goals with the use of our consignment programs and asset recovery services. This allows you to concentrate on your business and let us take care of clearing out valuable space within your warehouse holding your idle assets. Let our sales & marketing teams get to work reselling your equipment to our clients around the world putting valuable dollars back in your budget towards other project and maintenance needs.With our existing relationships, contacts, and resources available today globally we are one of the leading providers of new, used, & refurbished equipment in the industry and would love to be your one stop premier resource for Cisco, Cerent, Adtran, Alcatel, Carrier Access, Nortel, MRV, Brocade, Occam and Tellabs products, to just name a few. Show less

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  Tri Tower Telecom Corporation

  Dec 2014 - Mar 2016

  Regional Account Manager

  (585)905-6252 - Cell(585)617-5061 - FaxWireless, Data, & Network Hardware Reseller:•Adtran, MRV Communications, Brocade, Allied Telesis, Telelabs, Infinera, Juniper, Cisco, Calix, Hatteras/Overture, Actelis, Cyan, Adva, Movaz, DMX, Tanberg, CBX 500•Ericsson, Nokia, Nortel, Alcatel Lucent, Alvarion, Airspan, ZTE, Motorola.