Ted Capitulo

Experience

• 

  Nordstrom

  Jan 2001 - now

  Sr. Regional IT Support Technician

  Technical Support, System Repair, and Troubleshooting – Travel within a twelve-state region, supporting 119 locations in 18 states. - Assisting the I.T. Manager in day-to-day IT operations, project planning, and execution.- Played a key role in new store openings, support and device upgrades around Delaware, Florida, Georgia, Massachusetts, New York City, New Jersey, North Carolina, Ohio, Pennsylvania, Puerto Rico, Tennessee, Texas, Virginia, Washington, DC, Wisconsin, and Toronto Canada.- Serves as a leader on the team of 16 technicians and acts as the final point of technical escalation within the department.- IT Trainer and Supervisor. Trained, supervise and mentor 16 technicians in the Northeast, Capital, Southeast and in the mid-west in all aspects of technical and procedural support. - Published a series of “Technical Installation Instructions” to Nordstrom's Knowledge Base (KB).- Team Player who demonstrates the ability to work as an integral part of a team to effectively achieve objectives and goals. - Coordinated technical team and participated in the deployment of 2400 POS cash register installation. -Provide phone, on-site hands-on and remote control support in regards to installation, imaging, configuration, troubleshooting and repair of workstations, laptops, network printers, and POS systems. Including iPads and iPhones provisioning, Microsoft Windows Server 2008 operation and Office 2013 applications support ensuring minimal loss of work productivity. - Work closely with a broad range of corporate leadership and engineering teams such as Network Engineers, Server Engineers, Client Technology Engineers, Enterprise Communications Group and Data Center Operations to facilitate the migration, basic configuration, and rollout of new or upgraded hardware (routers, switches, Avaya PBX and blade servers). - Standard CAT5/6 cross-connect installations and troubleshooting using Fluke Enterprise LANMeter, LAN Toner and Punchdown Tool. Show less