Foisal Abdullah Al Kamal (Marin)

Experience

• 

  Telenor Health

  Jun 2016 - Nov 2019

  Designing & developing a new package by doing adequate market research.Launched “Suchona” package & penetrated the package among diversified clients by using proper channel & digital platform.Organizing & conducting training & capacity development programs for bKash & Bank Asia who are working as business partners. Arranging training for GP distribution house & evaluating an individual’s performance after training. Finding, developing & implementing new strategies for the business development of the company. Periodic reporting on operational performance, SLA compliance, and frauds to top management.Maintaining proper SLA with different vendors & checking the techno-commercial terms & conditions Show less Worked in the Customer service Department & provided solutions to different customers’ problems.Implemented Beta Testing platforms & provided viable feedback on several systems regarding customer service.Tracking & Maintaining ACR, & Other Required KPI & recommending for further development.Involved in Net Promoting Score (NPS) Data Collection for Tonic Doctor Chat Market impact and Customer feedback, Tonic Cash Feedback from Customers, Tonic Discount Feedback from Customers, Tonic Doctor and Agent Feedback from Customers & Tonic Doctor Chat Feedback from Customers & Tonic TARA Project Feedback from Tonic TARA users. Show less

  • Executive Business Operations

    Sept 2019 - Nov 2019

  • Business Operations Associate

    Nov 2017 - Aug 2019

  • Customer Service Executive

    Jun 2016 - Oct 2017
• 

  Digital Healthcare Solutions

  Dec 2019 - Nov 2021

  Executive Business operations

  Designing & developing a new package by doing adequate market research.Launched “Corona Free Health Insurance” free of cost, to 100,000 people in Bangladesh.

• 

  Green Delta Insurance Company Limited

  Dec 2021 - now

  Vice President Impact Business

  • Responsible for end-to-end product management that includes strategy development, ideation, product requirement document creation, and managing product/features.• Designing all the product features and relevant guidelines.• Leading the product design and growth strategy covering the full spectrum from conceptualization, pricing, and launch to scale-up.