Ang Ming Soon

Experience

• 

  Mingsoonang

  Jul 2016 - Dec 2023

  Freelance Photographer

  • Collaborated with clients to capture special memories and create beautiful images tailored to their needs.

• 

  Freelance

  Jan 2022 - Jan 2024

  Technical Support Specialist

  • Delivered tailored solutions to clients seeking technical support and assistance, ensuring seamless resolution of issues and addressing inquiries with a client-centric approach.• Conducted troubleshooting and diagnostics of systems to identify and rectify issues promptly, maintaining optimal functionality for clients.• Orchestrated the setup of equipment for various projects, overseeing the proper installation and functionality to meet project requirements.

• 

  Huawei

  Jan 2024 - now

  • Perform change and incident management tasks using the IT Service Management (ITSM) platform, ensuring seamless operations and minimal downtime.• Collaborate with representative offices across the Asia Pacific region to ensure Service Level Agreements (SLAs) are met, and proactively monitor ticket alert systems for timely incident resolution.• Deliver IT infrastructure projects across the Asia Pacific region, including office expansions and new site setups, coordinating with regional teams to ensure successful implementation.• Oversee vendor activities, including project execution, repair tasks, and routine maintenance, ensuring alignment with timelines and quality standards.• Provide technical support for meetings and departmental events across the region, including on-site support, ensuring smooth execution and troubleshooting.• Maintain the Full Fiber Campus infrastructure ensuring high availability and performance across the network.• Conduct maintenance of data center infrastructure. Show less During my internship at Huawei, I gained valuable experience in IT infrastructure and support, contributing to various projects. Highlights of my contributions include:• Developed expertise in system monitoring and actively participated in designing network topologies for new office floors (Switches/Routers/Wireless AC).• Acquired comprehensive networking knowledge (DHCP/DNS/MPLS/TCP IP/OSI/VPN).• Provided strong problem-solving skills and effective user support during meetings and daily operations.• Collaborated with team members to optimize workflow processes, resulting in increased efficiency.• Provided user support remotely and physically, ensuring uninterrupted operations (Windows/AV Meeting System/Hardware).• Skilled in performing technical tasks such as setting up PCs, data transfer, low-level formatting, and reformatting PCs.• Acquired hands-on experience in cold splicing fiber cables.• Proactively contributed suggestions for process improvement and automation, showcasing innovative thinking and dedication to continuous improvement. Show less

  • IT Infrastructure Operation Engineer

    Apr 2024 - now

  • Networking & IT Intern

    Jan 2024 - Apr 2024