Roy Teo

Experience

• 

  KFC

  Nov 2015 - Mar 2017

  Brand Ambassador / Part time supervisor

  - Ensure high levels of customer satisfaction through excellent sales service - Monitors the guest experience feedback from guest and create action to be taken to offer better quality food and services

• 

  Monster Curry

  Oct 2018 - Mar 2021

  Supervisor

  - Ensure high levels of customer satisfaction through excellent sales service - Assisted in housekeeping, visual display of menus, assist manager with duties

• 

  RE&S Enterprises Pte Ltd

  Sept 2020 - Jul 2021

  Responsibilities• Restaurant Operations• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team• Check readiness of restaurant for service day and brief service crew on staffing roster for service day• Manage customer flow and seating arrangement• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection• Restaurant Management & Planning• Act as point of escalation for service crew regarding service issues• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner• Quality Assurance & Control• Enforce restaurant quality, service, cleanliness and value standards• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety• People Management• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions• Provide training to encourage role rotation amongst service staff• Train and monitor staff in the company SOPs (standard operating procedures)• Ensure workplace safety practices Show less Create advertising and promotional programs, with projected cost and KPIsCreate and moderate content on digital & social marketing platforms (Producing content for Kuriya Japanese Market social media platform Facebook and Instagram)Liaise with graphic design team to ensure artwork achieves promotional objectives ( Coming up with creative brief for graphic design team to produce for social media platform)Liaise with landlords, agencies and other external parties to conduct marketing activities for our brands ( Liaising with landlord for photoshoot to promote festive sets for Christmas - Ichiban Boshihttps://danielfooddiary.com/2021/11/15/ichibanboshi/Execute & manage marketing programs for individual concepts and outlets ( Loyalty program for customers, seasonal promotions )Monitor progress of promotional programs, provide relevant feedback and recommendations to managerProvide on-the-ground support for effective implementation of promotional activities ( Supporting operations team enquiries on promotion as well as loyalty team enquiries by members)Collect information on sales promotion evaluations and report findingsPrepare promotional and marketing briefs for outlet staff ( Providing Memo for operations team on marketing campaign , Terms and conditions and communication platforms )Handle simple visual merchandising ( Providing outlet with sample yusheng layout sample for yusheng sales during CNY )Undertake information gathering through online research, market surveys and groundwork at outletsSocial listening - Monitoring of Google alertsManaging a budget to be spent on promoting social media posts and pay-per-click (PPC) advertisingKeeping track and analysing the performance of social media campaigns Show less •Managing of Social Media Marketing Campaigns •Content Creation for Social Media Campaigns Daily Social media and community engagement activities including prompt communication and handling of feedback from customers from Facebook , Instagram as well as Google review •Social listening - Monitoring of Google alerts •Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising•Keeping track and analysing the performance of social media campaigns•Team member of company's Customer loyalty program •Keep records of customer feedback or complaints•Liaise with internal staffs and vendors in identifying improvements for loyalty program Show less

  • Operations Management Trainee

    Feb 2021 - Jul 2021

  • Marketing Assistant

    Feb 2021 - Apr 2021

  • Marketing Intern

    Sept 2020 - Feb 2021
• 

  Singapore Armed Forces (SAF)

  Aug 2021 - Aug 2023

  Military Transport Operator

  Best Soldier of the month (June)Certificate of Commendation for Safety Excellence by Chief Transport Officer 2x Commanding Officer Coin and Regimental Sergeant Major Coin for safety excellence Letter of appreciation (Army Visit 2023) Chief Transport Officer Safety Award Chief Transport Officer Commendation Coin

• 

  RE&S Enterprises Pte Ltd

  Jul 2023 - now

  Oversee daily operations, optimize restaurant profitability, ensure team performance and compliance, and lead training and development efforts.ResponsibilitiesOperations Management:Develop and implement daily operations plans and objectives.Supervise team performance, ensuring compliance with operational standards and profitability targets.Manage inventory, purchasing, and stock control based on sales volume.Oversee cash management, including validation of cash float, change, documentation, and collection.Plan and optimize staff scheduling for operational efficiency.Training & DevelopmentDesign and implement training programs for staff and Management Trainees (MTs).Provide coaching and performance development for Assistant Managers, kitchen, and service teams.Restaurant Planning & ManagementCollaborate with Kitchen Operations to improve service processes and manpower planning.Prepare long-term workforce plans, including scheduling, hiring, and forecasting staffing needs based on demand, holidays, and attrition.Execute marketing strategies based on the concept's plan and support recruitment efforts.Enforce operational standards and manage costs to maximize profitability.Business Development & Quality AssuranceBuild strong relationships with landlords, suppliers, and regulatory bodies.Ensure restaurant compliance with SOPs, safety regulations, and quality standards.Monitor restaurant cleanliness, service, and customer satisfaction, addressing complaints and implementing corrective actions.People ManagementLead, motivate, and guide the team, conducting performance appraisals, handling disciplinary actions, and managing team development.Collaborate with supervisors to implement personal improvement plans and career development strategies. Show less Responsibilities• Restaurant Operations • Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team • Check readiness of restaurant for service day and brief service crew on staffing roster for service day • Manage customer flow and seating arrangement • Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary • Ensure documentation of all cash shortage and surplus in record book and to tally payment collection • Restaurant Management & Planning • Act as point of escalation for service crew regarding service issues • Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task • Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner • Quality Assurance & Control • Enforce restaurant quality, service, cleanliness and value standards • Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant • Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety • People Management • Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions • Provide training to encourage role rotation amongst service staff • Train and monitor staff in the company SOPs (standard operating procedures) • Ensure workplace safety practices Show less

  • Restaurant Manager

    Dec 2024 - now

  • Assistant Manager

    Jul 2023 - Dec 2024

  • Assistant Manager

    Jul 2023 - Sept 2023
• 

  Compass Group

  Oct 2023 - Dec 2024

  Unit Manager

  - Manage and oversee the food service operations of cafeteria• Lead & supervise a team of F&B staffs• Administer staff record, submit report to immediate supervisor• Manage, build and maintain cordial relationship with customers and clients• Accountable for food cost management, menu planning as well as the development and creation of new products needs• Responsible for the running and the supervision of food preparation to ensure that food quality standards are met and delivered to clients• Ensure that operations team adhere to sanitation, food safety and hygiene standards as set in our HSE requirement• Implement Kitchen Planner & Inventory system for own outlet and perform central ordering system• Schedule of roster and other ad hoc responsibilities• Perform paperwork duties Show less