
Timeline
About me
Senior Manager Global IT Service Delivery at Insulet Corporation
Education

Harvard business school online
2022 - 2024Certificate of specialization in entrepreneurship and innovation entrepreneurial and small business operations completeThis Certificate of Specialization in Entrepreneurship and Innovation denotes successful completion of 3 HBS courses.Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for executive-level strategy formulation and team management.Negotiation Mastery teaches how to close deals that might otherwise be… Show more This Certificate of Specialization in Entrepreneurship and Innovation denotes successful completion of 3 HBS courses.Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for executive-level strategy formulation and team management.Negotiation Mastery teaches how to close deals that might otherwise be dead-locked, maximize value creation in agreements, and resolve differences before they escalate into costly conflicts.Launching Tech Ventures is design to help you discover how to build a viable, valuable tech venture that can profitably scale. Topics covered include conducting experiments to determine product-market fit, raising venture capital, navigating the start-up ecosystem, and developing an awareness of the tech industry's systemic biases and ethical considerations. Show less

Harvard business school online
2021 - 2022Certificate of specialization in strategy completeThis Certificate of Specialization in Strategy denotes successful completion of 3 HBS courses. CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting.Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for executive-level strategy formulation and… Show more This Certificate of Specialization in Strategy denotes successful completion of 3 HBS courses. CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting.Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for executive-level strategy formulation and team management. Strategy Execution teaches a comprehensive framework for implementing strategy, covering topics including resource allocation and job design, performance measurement, risk management, and strategies for detecting and adapting to change. Show less

University of cambridge
2007 - 2009Certificate in advanced english english literature (british and commonwealth) c1 advanced
Harvard business school online
2022 - 2023Certificate of specialization in leadership and management business administration, management and operations completeThis Certificate of Specialization in Leadership and Management denotes successful completion of 3 HBS courses. Leadership Principles is designed to help individuals thrive as leaders, unleash the capabilities of others, and cultivate high-performing teams. Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for… Show more This Certificate of Specialization in Leadership and Management denotes successful completion of 3 HBS courses. Leadership Principles is designed to help individuals thrive as leaders, unleash the capabilities of others, and cultivate high-performing teams. Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential threats, and acquire techniques for executive-level strategy formulation and team management. Negotiation Mastery prepares students to close deals that might otherwise be dead-locked, maximize value creation in agreements, and resolve differences before they escalate into costly conflicts. The program provides both an analytical toolkit and interpersonal techniques for dealing effectively with different bargaining styles and tactics.The programs were developed by HBS faculty using the HBS signature case-based learning model. Show less

Universidad nacional de colombia
-Bsc systems and computing engineering systems engineering
Harvard business school online
2021 - 2022Credential of readiness (core) passCORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is comprised of three courses—Business Analytics, Economics for Managers, and Financial Accounting—developed by leading Harvard Business School faculty and delivered in an active learning environment based on the HBS signature case-based learning model.
Experience

Schlumberger
Dec 2010 - Feb 2012It services engineerITSE for Schlumberger Ltd. providing IT support for users world-wide. I worked with IT security and compliance, patch management, software distribution, directory services, business applications among others.I re-discovered the power and value of working with a strong team were communication is the key to deliver a quality service.

London 2012
Jun 2012 - Aug 2012Information technology consultantLed a team in charge of POS IT installation, network configuration, and support for the 2012 Olympic and Paralympic games at Excel London.Implemented systems to run faster, better, and with increased functionality, fostering seamless connectivity between POS systems.

Appichar uk
Sept 2012 - Jun 2013Information technology engineerIT Engineer supporting 50+ small and medium size companies. The company offered IT solutions including MS Exchange administration, terminal services, server monitoring and support, connectivity troubleshooting and data backups. This was a great opportunity to understand that delivering quality core IT services is important for all business sectors.

Bloomberg lp
Jul 2013 - Dec 2013GtecIn Bloomberg L.P. I was part of the Global Technical support team for the Bloomberg Professional Service. My role was to provide technical support to Bloomberg's global clients; assisting with hardware, software, biometric security, and networking connectivity.

Press association
Jan 2014 - Sept 2015Senior desktop support engineerIT Engineer for The Press Association Head Quarters and offices in central London. In this role I provided technical support during the complete cycle of the client infrastructure; including setting minimum technical specifications, asset management, network troubleshooting, patch management, security and compliance. I successfully completed the project of designing and maintaining the standard system image and deployment process.

Schlumberger
Oct 2015 - Aug 2016Senior information technology specialistDesktop Analyst at the Schlumberger Cambridge Research Centre. I was responsible for the deployment, monitoring and maintenance of the IT infrastructure and critical business systems for the company’s research centre in Cambridge and 3 remote sites. I offered personal support for senior management and program research scientists.Projects and achievements:• Improvement of the PC image deployment system to create a rapid process for PC building.• Enterprise telephony client upgrade.• Application support for non-standard National Instruments Lab equipment.• Windows 10 standard image build and testing. Show less

Press association
Aug 2016 - May 2018Senior information technology specialistSenior Desktop Support Analyst working for the Press Association. My role was to lead the Desktop Support team based in London and align the IT support function across the multiple sites.As well as being a leader and point of escalation I worked alongside other IT support teams to provide software, hardware and telecommunication services to the business.Project areas and interest:-Email and instant message client upgrade roll out.-Enterprise cloud storage and collaboration tools.-Rapid system imaging and endpoint client restoration.-Enterprise VoIP solutions.-Mobile and end point security. Show less

Insulet corporation
May 2018 - nowI manage the global IT team that supports Insulet's IT operational and expansion plans.Current projects:Incident managementRequest managementVendor and supplier managementVulnerability managementService channels I lead the IT Service Delivery team including business as usual processes, vendor management, project management and the lifecycle of IT configuration items.
Senior Manager Global IT Service Delivery
Aug 2021 - nowManager Global IT Service Delivery
Aug 2019 - Jul 2021Manager EMEA IT Service Delivery
Mar 2019 - Aug 2019IT Administrator
May 2018 - Mar 2019
Licenses & Certifications
- View certificate

Economics for managers
Harvard business school onlineJan 2022 - View certificate

Business analytics
Harvard business school onlineJan 2022 - View certificate

Financial accounting
Harvard business school onlineJan 2022 - View certificate

Disruptive strategy
Harvard business school onlineJan 2022 - View certificate

Strategy execution
Harvard business school onlineJan 2022 - View certificate

Itil foundation v3
Axelos global best practiceDec 2014 - View certificate

Betty liu on career success
LinkedinNov 2017 - View certificate

Certified scrum product owner (cspo)
Scrum allianceSept 2019 - View certificate
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Certified support professional
Technology services industry association (tsia)Apr 2011 - View certificate

Windows 7, configuration
MicrosoftJan 2012
Languages
- enEnglish
- spSpanish
- poPortuguese
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