Vanessa Andrade

Experience

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  Red Balloon

  Jan 1988 - Jan 2001

  School Director, Partner

  As Director, managed all academic, marketing, human resources and financial aspects of one of the branches of the premiere school of English as a Second Language for kids and pre-teens in Brazil.As Events Coordinator, managed, designed and implemented marketing efforts for all school branches, including major partnerships and special events. Created the Events Manual for the school’s new franchise venture (a major success in Brazil).As ESL Teacher, taught English as a Second Language to kids 3 to 15 and served as Teacher Trainer and Coach. Worked side-by-side with Walt Disney World’s Education and Marketing staff and with The Language Company’s staff in adapting Disney’s Youth Education Series (YES) to non English speakers. Show less

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  English Camp

  Jan 1988 - Jan 1994

  Coordinator and Counselor

  In conjunction with the founders of English Camp, the pioneer vacation camp for English language learning in Brazil, designed a program leveraging a combination of educational and recreational activities to maximize the learning of English-language students in a 10-day immersion program.Worked as Camp Counselor and Program Coordinator to manage daily camp activities and recruit and train camp counselors

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  Northeastern Illinois University

  Jan 2002 - Jan 2003

  Chicago Teacher Center Instructional Specialist

  Partnered with the project faculty to develop a curriculum and implement teaching strategies relating to the Illinois Learning Standards for the Transition to Teaching for non-traditional students pilot program.Developed content for planning and debriefing sessions with faculty to analyze learner needs and applied insights to re-evaluate curriculum and progress.Conducted a continuous assessment of the strengths, weaknesses and learning styles of the participants as individuals, and as a cohort or group, in and out of class. Show less

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  Evanston Township High School

  Jul 2003 - Jul 2004

  Instructor and Teacher Trainer, Adult Continuing Education

  Taught English as a Second Language in the Adult Continuing Education Program.Developed curriculum and taught Portuguese in the Adult Continuing Education Program.Trained volunteers in techniques for teaching the adult learner.

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  Berlitz

  Sept 2004 - Jul 2005

  Instructional Supervisor

  Conducted student counseling sessions to monitor progress, provide feedback and motivate students. Supported programs by analyzing students’ needs, identifying appropriate materials and creating specialized curricula. Tracked and managed instructor staffing levels and recruited new Instructors.Planned, designed and conducted instructors training and professional developments workshops.Partnered with the the Language Center Director to manage the educational portion of the Center’s budget. Delivered quality language instruction on site and off site. Show less

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  Aspect Education

  Oct 2004 - Mar 2008

  Managed relationship between Aspect and partner employers, vendors and international agents. Led, managed and trained West Coast operations team of full-time Managers and full- and part-time Local Coordinators.Responsible for finance and housing operations management.Conducted presentations, meetings with agents and student interviews during international recruiting trips. Liaison between Aspect partner employers (e.g. Universal Studios, ski resorts, etc) and students during their time in the US.Supported, tracked and controlled participants’ legal immigration status (J1 visa) in the US.Responsible for pre-arrival and upon-arrival orientation to life in the US.Conducted research on various program requirements (e.g. housing and transportation options, potential employers, etc)

  • West Coast Senior Manager, Work & Travel Program

    Nov 2005 - Mar 2008

  • International Student Advisor, Work & Travel Program

    Oct 2004 - Nov 2005
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  Kaplan International Colleges

  Aug 2006 - Jan 2012

  Responsible for Kaplan International Colleges in the Los Angeles Region (KIC Westwood, KIC at Whittier College and KIC at Irvine Valley College), including all administrative, operations, customer service and academics matters. Frequently exceeded region profitability goals as a result of strong P&L management skills.Led cross functional projects with several key departments across the Kaplan organization including real estate, operations, finance, human resource, legal, sales, marketing, overseas agents and worldwide customer service teams.Managed the relationship with university campus partners; led successful contract renewal negotiations with Whittier College and Irvine Valley College Show less Managed all operations, customer service and academic components of programs for assigned schools (KIC at Whittier College from 2006 - 2011, KIC Westwood from 2010 - 2012). Oversaw all school activities including general administration, student experience, academics, student housing, student activities, and ancillary programs and services. Successfully met and often exceeded company goals regarding student enrollment, student satisfaction and operating income.Implemented local, grass-roots marketing including training staff on product knowledge, customer service expectations and effective sales techniques to close domestic enrollments, maximize extensions and minimize terminations.Delivered strong financial performance across all schools through revenue generation and expense management. Managed compliance issues and counseled students on immigration and regulatory standards (e.g. SEVIS.)Frequently tapped to share best practices with other School Directors across the country.Developed Operations content for Groups Manual distributed to agents and partners worldwide.Partnered with Group Sales department to develop pricing for Junior (12-16 yo) Groups and with Marketing department to develop content for Junior Groups brochure.Trained and provided operations support to School Directors, Academic Directors, Housing, Student Services and Activities staff regarding Junior Groups programs. Show less Managed all operations, customer service and academic components of programs for assigned schools (KIC at Whittier College from 2006 - 2011, KIC Westwood from 2010 - 2012). Oversaw all school activities including general administration, student experience, academics, student housing, student activities, and ancillary programs and services. Successfully met and often exceeded company goals regarding student enrollment, student satisfaction and operating income.Implemented local, grass-roots marketing including training staff on product knowledge, customer service expectations and effective sales techniques to close domestic enrollments, maximize extensions and minimize terminations.Delivered strong financial (P&L) performance across all schools through revenue generation and expense management. Managed compliance issues and counseled students on immigration and regulatory standards (e.g. SEVIS.)Frequently tapped to share best practices with other School Directors across the country. Show less

  • Regional Director, Los Angeles Area

    Aug 2010 - Jan 2012

  • School Director and US Group Operations Director

    Mar 2009 - Jan 2012

  • School Director

    Aug 2006 - Mar 2009
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  CSUN

  Apr 2013 - now

  International Programs and Outreach Manager

  • Develop and manage successful international programs (on the CSUN campus, online, and on-site at international locations) and partnerships of the California State University Northridge (CSUN) through the CSUN Tseng College (extended learning).• Conduct international recruitment for all the programs within Tseng College.• Lead role in developing and managing CSUN’s short-term programs for international groups financially and operationally

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  California State University, Northridge

  Nov 2015 - now

  • Director, International Programs and Partnership Development & Deputy Senior International Officer

    Aug 2019 - now

  • Associate Director, International Programs and Partnerships

    Nov 2015 - now