Sid K.

Experience

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  Ocwen Financial Solutions Pvt. Ltd. - APAC

  Mar 2005 - Nov 2007

  Client Servicing Executive

  Started my career as an executive, managing bank clients and in-house communication. We a small team of three client servicing executives, created strategies to increase client and employee awareness, promote internal productivity, cross-sell and up-sell, announce new product launch and promotions externally and communicated organizational changes through internal modes of communication such as office branding, magazine and visual e-mailer`s.- Introduced the first internal magazine which was incorporated and communicated across all Ocwen offices.- Managed Cross selling multiple bank products and maintained monthly upselling targets.- Organized visual and creative content on a weekly basis.- Structured the corporate communication and made it an automated process. Show less

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  Hutchison Global Communications (HGC)

  Jan 2008 - May 2013

  Account Manager

  The job responsibilities required me to make training collateral in print and digital communication with info graphics, along with training the on-ground team for business development and customer support team to promote product upselling. - Independently managed a batch of 60+ individuals to assist and groom them in areas of managing existing and new clients effectively.- Trained and followed through on business development and lead generation activities through developing on-ground communication techniques.- Provided the necessary marketing collateral and trained the internal customer support team in customer service, ERP system migration and for upselling. Show less

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  Accenture India Pvt. Ltd

  Jun 2013 - Dec 2014

  Account Manager

  Hired as a Project Manager to manage the North & South America region for Procter & Gamble for a million-dollar account. In my capacity working as a marketing / project manager, managed a team of 400+ skilled professionals across four departments to assist the client with their day-to-day requirement for commercialization and e-commerce management and assisted Accenture to Cross-Sell and Up-Sell their existing in house and partner products.- Provided steady growth in investment across three quarters from P&G.- Got awarded as an overachiever for three consecutive quarters.- Managed a portfolio of USD 122,000,000 for P&G.- Transitioned and commercialized the project within 12 months, with a complete and signed off handover. Actual proposed timeline was 14 months. Show less

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  Dubai First

  Apr 2015 - Oct 2016

  Account Manager

  As an Marketing Manager in Dubai First assisted the loyalty, marketing and business development department with their constant endeavour to retain, incentivize and acquire new clients. As part of the team came up with new strategies to achieve the monthly departmental expectation.- Assisted customers with their accrual and redemption requests.- Managed the Skyymiles loyalty program.- Assisted with the Cash Back Card points accrual and redemption process.- Managed the redemption market inventory.- Assisted with event co-ordination and visual propositions for the new launch - Cash Back Card.- Assisted with the third-party vendor partnership for the Cash Back Card.- Conceptualized a gold coin rewards program to incentivize and retain existing clients and to get leads on new prospects.- Created standard operating procedures for the Cash Back card and Gold Coin Rewards program.- Assisted to acquire partnership & alliance with Uber, Mastercard and Dubai Parks & Resort.- Co-ordinated and assisted with all of the vendors and clients efficiently as per their service requests. Show less

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  Prism Advertising LLC

  Nov 2016 - May 2020

  Account Manager

  Joined Prism Advertising with 1 client initially. I was later responsible for managing & servicing 22 clients in UAE from various industries like pharma, FMCG, Jewellery etc. The primary task was to Service, Cross-Sell & Up-Sell to the exisiting and new clients.- Increased revenue for Federal Foods - Sadia and Pinar with new branding and collaboration strategy- Introduced new Client`s to the company Portfolio – MGD, PNG, Emarat, Vsun- Negotiated annual contracts to assure steady growth in profit.- Identified accounts which were shrinking in revenue and proposed strategic concepts for the brands sustainable growth.Clients Managed: Philips, Sadia, Nestle, Kitco, Pinar, Malabar Gold & Diamonds, PNG Jewellers, Lenovo and other small boutique clients. Show less

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  The Albex Group

  Jun 2020 - Oct 2023

  Account Manager

  Started working with The Albex Group to assist them with strengthening their footprint in UAE. The requirement was to provide marketing, partnership & alliance. Grow the existing clients business by dedicated account management, Cross-Selling, Up-Selling and by bring new clients on board. Assisted with various analytical and ideation strategies to increase the reach through digital and organic medium.- Ensured to provide a steady growth in cross-selling and & up-selling.- Increased the client portfolio by 38%.- Helped to increase the leads conversion by 82%.- Created new marketing strategies to increase reach.- Introduced new clients and provided Albex with long-term sustainability.- Established eCommerce solution and introduced a new channel of sales through rentals and fit-out.- Assisted with Business Development function by securing AED 12.6 million revenue for the company from 2020 till dateClients Managed: Majid Al Futtaim, Gulf Marketing Group, Apparel Group, Chalhoub Group, Landmark Group, BMA, Roberto Cavalli and many more. Show less

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  Giift

  Nov 2023 - now

  Account Manager

  - Spearhead efforts to position Giift as the preferred business partner in target markets, driving revenue growth from existing accounts and securing new clients through strategic account development while maintaining alignment with cross-functional teams.- Managed and developed categories, contracts, including reviews, negotiations, and ensuring policy compliance.- Overlooked transactions to implement margin improvements and to drive growth.- Built and maintained strong relationships with customers and vendors to support business growth.- Sourced and onboarded diverse suppliers to build a competitive product mix for loyalty programs. - Led projects to improve partnerships and collaboration.- Expanded the company network through outreach and project planning.- Worked with partners to solve problems and communicate needs effectively.- Analyzed partner activities, reported progress, and suggested improvements.- Represented the company at meetings and events to ensure alignment.- Periodically sought out new strategic partnership opportunities. Show less