Than Nguyen

Experience

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  AutoNation

  May 2011 - Dec 2014

  Field Service Technician
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  Cole Family Entertainment

  Jan 2015 - Aug 2016

  Information Technology Manager
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  EnvisionWare, Inc.

  Aug 2016 - Sept 2018

  Technical Scrum Master
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  Source Support Services

  Sept 2018 - Aug 2022

  Senior Technician Support Engineer
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  Siemens Healthineers

  Feb 2023 - Sept 2023

  Lead Field Service Engineer

  • Providing on-site and remote support for Siemens Medical Imaging Equipment (AT Modality). • Provide expert technical guidance and resolution for complex problems, ensuring effective and timely solutions.• Leading teams of 14 field engineers, providing guidance, technical trouble-shooting support, and mentorship to ensure high-quality service delivery, customer satisfaction, and team performance towards Siemens Evolve System upgrades, Artis Q Systems, and Leonardo 3D Reconstruction XWP Systems. • Commitment to exceling in a field based, customer-facing role that primarily installs, services, maintains, and modifies Siemens Medical Imaging equipment at hospital sites throughout the North America Region with minimum supervision.• Collaborate cross-functionally with RSC Support, Senior Level Engineers, and Product Development teams to achieve 90% improvement in communication efficiency, 90% increase in alignment on customer requirements, and 95% enhancement in overall customer experiences.• Flexible and willing to commit to different work-shifts and on-call rotations per industry demands, and willingness to work weekends. • Dedicated to maintain proper business relationships with all stakeholders performing necessary administrative duties accurately. • Ability to simplify the complex scope of work by creating workflow charts and diagrams for teammates to understand the process more effectively. Show less

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  Source Support Services

  Aug 2023 - now

  Technical Program Lead