Than Nguyen

Than Nguyen

Field Service Technician

Followers of Than Nguyen563 followers
location of Than NguyenMadison, Wisconsin, United States

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  • Timeline

  • About me

    Technology Agile Enthusiast

  • Education

    • Mill Creek High School

      2007 - 2010
    • Georgia Gwinnett College

      2013 - 2017
      Bachelor of Business Administration - BBA Management Information Systems
    • Brookwood High School

      2010 - 2011
    • Kennesaw State University

      2022 - 2024
      Master of Science - MS Information Systems
  • Experience

    • AutoNation

      May 2011 - Dec 2014
      Field Service Technician
    • Cole Family Entertainment

      Jan 2015 - Aug 2016
      Information Technology Manager
    • EnvisionWare, Inc.

      Aug 2016 - Sept 2018
      Technical Scrum Master
    • Source Support Services

      Sept 2018 - Aug 2022
      Senior Technician Support Engineer
    • Siemens Healthineers

      Feb 2023 - Sept 2023
      Lead Field Service Engineer

      • Providing on-site and remote support for Siemens Medical Imaging Equipment (AT Modality). • Provide expert technical guidance and resolution for complex problems, ensuring effective and timely solutions.• Leading teams of 14 field engineers, providing guidance, technical trouble-shooting support, and mentorship to ensure high-quality service delivery, customer satisfaction, and team performance towards Siemens Evolve System upgrades, Artis Q Systems, and Leonardo 3D Reconstruction XWP Systems. • Commitment to exceling in a field based, customer-facing role that primarily installs, services, maintains, and modifies Siemens Medical Imaging equipment at hospital sites throughout the North America Region with minimum supervision.• Collaborate cross-functionally with RSC Support, Senior Level Engineers, and Product Development teams to achieve 90% improvement in communication efficiency, 90% increase in alignment on customer requirements, and 95% enhancement in overall customer experiences.• Flexible and willing to commit to different work-shifts and on-call rotations per industry demands, and willingness to work weekends. • Dedicated to maintain proper business relationships with all stakeholders performing necessary administrative duties accurately. • Ability to simplify the complex scope of work by creating workflow charts and diagrams for teammates to understand the process more effectively. Show less

    • Source Support Services

      Aug 2023 - now
      Technical Program Lead
  • Licenses & Certifications

  • Volunteer Experience

    • Technology Ambassador Super Saturday Series

      Issued by Georgia Gwinnett College on Jan 2015
      Georgia Gwinnett CollegeAssociated with Than Nguyen