Thabitha Motau

Experience

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  Tactical Software Systems

  Jan 2000 - Jun 2001

  Network Administration
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  Global Access Telecommunications

  Jun 2001 - Oct 2002

  Senior Network Administrator

  Network Engineer responsible for support of all infrastructure, network, security and end users.

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  Business Connexion

  Nov 2002 - Jun 2005

  • Service Delivery Manager

    Sept 2003 - Jun 2005

  • Senior Systems Engineer

    Nov 2002 - Sept 2003
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  National Parliament

  Oct 2005 - Oct 2006

  Service Delivery Manager
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  Hewlett-Packard

  Nov 2006 - May 2011

  Service Manager and Business Continuous Consultant

  • Successfully developed and maintained a strong relationship with customers, promoting and implementing client support initiatives for mission critical customers and leading-edge technology tools.

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  Business Connexion

  Jul 2011 - Sept 2012

  Principal Consultant, Continuous Service Improvement

  Directed IT service improvement initiatives in alignment with ITIL best practices and enhanced ITSM maturity.Developed robust assessment frameworks to evaluate and advance service management capabilities.Created comprehensive service improvement plans and managed implementation to optimise service delivery.Collaborated with cross-functional teams to integrate service delivery frameworks, driving efficiency and standardisation across multiple markets.Elevated ITSM maturity levels across multiple client engagements by implementing tailored service improvement plans.Enhanced service delivery efficiency through the development and application of a comprehensive ITIL-aligned framework.Fostered a collaborative environment, leading to successful adoption of ITIL practices and principles within client organisations. Show less

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  Accenture

  Oct 2012 - Sept 2015

  Infrastructure Consulting Manager

  Led global IT Service Management projects, supervising service design and delivery at various organizational levels.Oversaw implementation of IT Service Management tools and conducted assessments to enhance service delivery efficiency.Communicated project progress regularly to stakeholders to ensure transparency and alignment with business goals.Designed and executed a comprehensive service management strategy for a leading South African bank, enhancing enterprise system management capabilities.Assessed and revamped service management framework for Plascon, proposing a strategic roadmap to elevate service delivery.Created a unified communication strategy for a global oil and gas company, overcoming connectivity challenges across international and African sites. Show less

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  Dimension Data

  Oct 2015 - May 2023

  Developed and implemented Service Integration and Management (SIAM) strategies to boost service delivery and operations.Established trusted advisory relationships with C-level executives to provide insights on digital transformation and strategic implementations.Led customer engagement in pre-sales activities, capturing requirements, and driving contract negotiations.Managed recruitment, training, and professional development within the team.Secured a 5-year, R450M outsourcing contract with Coca-Cola Beverages Africa through strategic SIAM framework implementation.Headed and closed a Managed Service and SIAM contract valued at R89M annually for a major bottler in South Africa.Enhanced team performance and service delivery by mentoring Managed Service architects within the region.Established a reputation as a trusted advisor, turning around client relationships and contributing to business growth. Show less Led cross-functional team collaborations to integrate Cloud solutions and deliver architectural consulting services.Forged strategic partnerships with sales, solution, commercial, and delivery teams to enhance project outcomes.Directed design and documentation of complex managed services in alignment with business objectives and IT standards.Negotiated and finalized Service Level Agreements (SLAs) and contract terms, contributing to successful contract acquisitions.Headed and closed a 3-year Managed Service contract with the City of Johannesburg, overseeing proposal drafting, contract negotiation, and innovative pricing strategies implementation.Played a pivotal role in refining services pricing models and developing go-to-market collateral.Successfully secured a R410 million Managed Service contract for the City of Johannesburg over a 3-year period.Presented and gained approval for Services Architecture models from executive stakeholders, aligning with strategic visions. Show less

  • Service Architecture Manager

    Mar 2020 - May 2023

  • Senior Service and Cloud Architect

    Oct 2015 - Feb 2020
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  NTT DATA, Inc.

  May 2023 - now

  Director: Managed Service Architecture

  Lead and oversee the development of managed service architecture models to enhance team productivity and standardize service delivery across national platforms.Mentor and guide an 11-member team, driving innovation and adherence to established service principles.Secured a R350 million Managed Service contract, establishing a 3-year agreement with a 2-year renewal option.Developed a service architecture model adopted across the MEA region, setting a new benchmark for service delivery standardization.Crafted contract templates and service descriptions to simplify and expedite the contracting process, enhancing operational efficiency.Fostered a collaborative culture, extending knowledge sharing and providing support to the wider team.Optimized resource distribution to fulfill strategic objectives and maintain service excellence. Show less