Lucian Predescu

Experience

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  XOR IT Systems

  Oct 2009 - Feb 2010

  Data Entry Operator

  Entering data into the computer correctly employing specific programs;Preparing reports and performance statistics;Recording and archiving documents.

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  Field Insights SRL

  Jan 2012 - Jun 2012

  Call Center Representative

  Interviewing respondents by telephone using specific softwareResearch on consumer preferences to certain products, services and consumer buying habits, the renown brands, the impact of promotional campaignsAnalysis of customer database and extracting periodic reports

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  UPC Romania

  Jun 2012 - Mar 2020

  - Single point of contact for technical department, sales department and B2B customers;- Assure that technical department’s activities within presales (responses to bids and offer requests, technical solutions design, site surveys), implementation (installation and acceptance) and post implementation phases (fixing degradations or total loss of service, service upgrade/downgrade) are met in internally set quality standards, within internal/external time SLAs and within budget;- Achieve operational objectives by preparing and completing action plans; implementing productivity, quality and customer service standards; resolving problems, determining system improvements; implementing changes.- Coordinate the technical department’s activities in relationship with the customers;-Controlling and ensuring the stock of materials and equipment for the technical team-Checking invoices and upload them into an application Show less -Coordination of installation teams in the southern region for New build and footprint;-Responsible for the implementation and compliance with company procedures and management decisions;-Approval of the equipment and materials needed in specific applications;-Settlement of requests received by email from the departments that I interact (Network Operations, Billing, Logistics, Call Center);-Generating reports of incidents and installations in specific applications;-SLA compliance 's regarding the deadline for resolving the incidents and installations;-Audit teams regularly so that the standards required by the company to be respected; Show less Checking the tickets in specific applications and identifying failure;Approval of the equipment and materials needed in specific applications; Checking the repeated tickets and provide feedback to technicians;Generating reports of incidents and installations in specific applications;Settlement of requests received by email from the departments that I interact (Network Operations, Billing, Logistics, Call Center);SLA compliance 's regarding the deadline for resolving the incident;Audit teams regularly so that the standards required by the company to be respected;Responsible for the implementation and compliance with company procedures and management decisions. Show less

  • B2B Project Manager

    Sept 2017 - Mar 2020

  • Customer Operations Coordinator

    Jul 2016 - Aug 2017

  • Customer Ops Field Specialist

    Jun 2012 - Jun 2016
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  Vodafone

  Mar 2020 - now

  B2B Project Manager

  - Single point of contact for technical department, sales department and B2B customers;- Assure that technical department’s activities within presales (responses to bids and offer requests, technical solutions design, site surveys), implementation (installation and acceptance) and post implementation phases (fixing degradations or total loss of service, service upgrade/downgrade) are met in internally set quality standards, within internal/external time SLAs and within budget;- Achieve operational objectives by preparing and completing action plans; implementing productivity, quality and customer service standards; resolving problems, determining system improvements; implementing changes.- Coordinate the technical department’s activities in relationship with the customers;-Controlling and ensuring the stock of materials and equipment for the technical team-Checking invoices and upload them into an application Show less