Eyo Nweme

Experience

• 

  Fabrissentials Nig Ltd

  Jan 2012 - Dec 2014

  Head of operations

  : (i) Heading the operations of the Company (ii) Monitoring the systems and clients from the Control room (iii) Managing and consulting for the company (iv) Daily checking and synchronization of all the systems.(v) Supervision of all the works within and out the Company work Force.

• 

  New Estate Baptist Church, Surulere

  Jul 2014 - Sept 2020

  IT Support Analyst/Administrator

  ● Subject Matter Expert (SME) for Electronic Document Management System (EDMS) & Digital Library System (DLS). ● Calls management: Manage the processing of user support calls to ensure courteous, timely and effective resolution of incidents.● Security Surveillance: Personnel In-charge of the Church and School Close-Circuit Television (CCTV) and Member of Security Committee of the Organization.● Designing and management of request handling, escalation policies and procedures.● Coordinating and/or performing hands-on fixes at the desktop level, including installing hardware, implementing file backups, and configuring system and applications for approved hardware.● Tracking and analyzing trends in requests and generating statistical reports. ● Overseeing development and dissemination of help sheets, usage guides and FAQ lists for end users.● Coordinating Vendor/service provider related activities. This includes but not limited to the following:○ Contract Performance Management ○ Installations, Upgrades and Repairs○ Contract Renewals/Termination ● Tracking and maintaining copies of software licenses, warranties, maintenance agreements etc● Designing policies and procedures for tracking the movement of IT assets, such as laptops, PDAs, and other devices.● Developing and maintaining up-to-date asset register● Exploring opportunities for maximizing unused or partially used IT assets to achieve full efficiency● Planning and coordinating all IT Training activities● Content Management of NEBC website (www.nebconline.com)● IT Project Management● Basic IT Training for Staff and approved Ministries e.g. adult education Keywords/Systems: Team Leadership,Site Management, Process Design and Management, IT Assets Management, Supplier Management Show less

• 

  Support Link Technologies Limited

  Oct 2020 - Sept 2022

  Senior IT Support Analyst

  ● IT hardware support: Installation of Windows Servers, Microsoft Office365, Repairs of Laptops and desktops, Maintenance of Printers, and Installation of Windows OS. Troubleshooting PCs, Printers, Notebooks, and other IT/IS peripheral devices.● SAP Support: Password Reset, Activation, and deactivation of accounts of former employees.● Teleconferencing Support: Setting up Polycom Group Series Telepresence systems within UAC’s meeting Ojota (Snacks), Oregun (Dairies) and Jos (Swan). Setting up appointments at the UFL Board, UFL Training & and UFL meeting rooms.● Provide IT support during management training and high-level meetings.● Helpdesk Support: Provide Helpdesk and escalation service to other non-IT related issues as agreed with the company from time to time● Day-to-day service desk tasks: Single Point of Contact (SPOC) for the Help Desk, Stakeholders management, Antivirus definition and updates control.Keywords/Systems: Office 365, Team Leadership, C-Suite Support, Site Management Show less

• 

  Nigerian Breweries Plc

  Sept 2022 - now

  Service Desk Lead/ IT Site Manager

  ● Hosting & and providing technical support for Heineken/Nigerian Breweries International Live Events● Technical support during Nigeria Breweries Products Launch, Senior Executive Meetings, Management Meetings & Offsite Retreats● User Access Management: Activation of users on the Active Directory (AD), this involves adding and removing users on the Local and global groups on the AD● Staff Onboarding: Active Directory training for new colleagues, Mentoring of SIWES and Youth Corps ● IT Security routine tasks: Periodic checking for vulnerabilities and applying patches to fix issues on users’ laptops & and desktops. Mitigating service interruptions by performing system installations, updates, and maintenance procedures● Hardware support: Installation of Windows Servers, Microsoft Office365, Troubleshooting of Laptops and desktops, Maintenance of Printers, Installation of Windows OS, Hardware Consumables replacement● Tracking computer system issues through to resolution, within OLA.● Communicating with users through multiple channels, via either phone, email, or chat, until their incidents/issues are resolved whenever there is a technical issue.● Incident ticket management: Resolving users and personnel IT queries remotely via email and phone, or at the office.● Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. ● Preparing training manuals and FAQ materials for easy-access end-user guidance. ● Collaborating with internal departments to ensure that IT needs are met with Exceptional analytical and problem-solving skills.● Inquiring from users’ targeted questions to quickly understand the root of the problem they are having.● Properly escalate an unresolved issue to the Senior ICM/IT Manager.● Continuous Improvement: Making recommendations to optimize IT performance and prevent future problems.Keywords/Systems: ServiceNow, Office 365, Team Leadership, C-Suite Support, Site Management Show less