Mohamad Isam

Experience

• 

  Asiacell Communications PJSC

  Feb 2004 - now

  • Mentor and help developers in project team to solve all technical challenges• Worked partially as Scrum Master to setup and manage the team, and ensure the scrum values and processes are understood and applied• Managing SharePoint, Commercial Web Site, Mobile Web Portal/WAP, Mobile ODP, E-Contract Registration, ERP and Enterprise service bus (ESB). • Responsible and Accountable for the coordinated management of multiple related projects directed toward requirement business and strategic.• Define and initiate projects, and assign Project Managers to manage projects, schedule, business, cost, requirement and performance of component projects, while working to ensure the ultimate success and acceptance of the Software and Business owner.• Coach, mentor and lead personnel within a technical team• Budgeting and Planning for IT Application Development• Maintain continuous alignment of the IT Application Development section with strategic business objectives, and make recommendations to improve developer ability, enhance effectiveness toward the software technology update. • Propose and Provide project plan and Target Architecture.• Responsible for Budget Plan, Resource Allocate for short-term and long-term. • Convince, Motivate and Resolve conflict in team. Show less • Join and Contribute RFP such CRM, SharePoint, Campaign Management System, Commercial Web Site, Mobile Web Portal/WAP, Mobile ODP, E-Contract Registration, ERP and Enterprise service bus (ESB). • Propose and Provide project future plan and Target Architecture.• Responsible for Budget Plan, Resource Allocate for short-term and long-term. • Convince, Motivate and Resolve conflict in team. • Successful project implementation, development and management : • Derived and Provided software system architecture for Development team to develop CRM system based on TAM 12.0 and eTom• Build and System architecture for Middleware solution in modules Execution and Integration, Service Orchestration, Product Catalogue and Order Management, North Bound and South Bound Interface• Implemented & Succeed Launched the ERP (Oracle E-business Suit 12g – HRMS Model) System , Implement and Project Management of HRMS modules Core HR, OTL(Oracle Time and Label), Payroll, OPM(Oracle Performance Management), SS-HR(Self Service HR), OLM(Oracle Learning Management)• Loyalty Program : drive development team to develop this software • SharePoint with Nintex Workflow 2013: Implement and Project of Collaboration, Document Management, EMP (Enterprise project Management), BPA (Business Process Automation). Show less • Responsible and Accountable for the coordinated management of multiple related projects directed toward requirement business and strategic.• Define and initiate projects, and assign Project Managers to manage projects, schedule, business, cost, requirement and performance of component projects, while working to ensure the ultimate success and acceptance of the Software and Business owner.• Coach, mentor and lead personnel within a technical team• Budgeting and Planning for IT Application Development• Maintain continuous alignment of the IT Application Development section with strategic business objectives, and make recommendations to improve developer ability, enhance effectiveness toward the software technology update. • Managed, Implemented & Succeed launched the Commercial Services more than 40 projects per years and most of services were certified by commercial department.• Led and Convinced the developer team to research and develop kind of complexity software with High ability platform such as HLR provision interface.• Collaborate with Marketing, Sale, Technical Team and vendors to plan, optimize based on business needed.• Proposed, Software Solution and led developer team to develop IT-CRM system to support commercial departments, this software project such as Activate-New Prepaid Line, Contract Registration/Validation, Provision interface, POS, CC module, so on. Show less • Responsible and Accountable for the coordinated management of multiple related projects directed toward requirement business and strategic.• Define and initiate projects, and assign Project Managers to manage projects, schedule, business, cost, requirement and performance of component projects, while working to ensure the ultimate success and acceptance of the Software and Business owner.• Coach, mentor and lead personnel within a technical team• Budgeting and Planning for IT Application Development• Maintain continuous alignment of the IT Application Development section with strategic business objectives, and make recommendations to improve developer ability, enhance effectiveness toward the software technology update. • Managed, Implemented & Succeed launched the Commercial Services more than 40 projects per years and most of services were certified by commercial department.• Led and Convinced the developer team to research and develop kind of complexity software with High ability platform such as HLR provision interface• Implemented & Succeed Launched the ERP (Oracle E-business Suit 12g – HRMS Model) System• Provided solution, software architecture and successful launched Dealer Commission System, this system is flexible software for giving/deduction Dealer commission based business requirement with configurable parameters.• Collaborate with Marketing, Sale, Technical Team and vendors to plan, optimize based on business needed.• Proposed, Software Solution and led developer team to develop IT-CRM system to support commercial departments, this software project such as Activate-New Prepaid Line, Contract Registration/Validation, Provision interface, POS, CC module, so on.• Proposed and led developer team to develop business object reporting system to provide all reports in single web interface and flexibility to add/design new reports. And able to grant user access report based on privilege group or single assign. Show less • Project Managed, Technical Support Team Leader, Compromised and Solved conflict between company and vendor of ERP (Oracle Business Suit – HRMS Module) Project, Translate from End user requirement to Technical and follow-up with Vendor make sure all function business models are setup in system with minimum error and more function and efficiency and minimum input from End User.• One of key team to create RFP, evaluation/select Bidder for HRMS.• Managed and Solved conflicted in team.• Software Project Manager: Worked and managed multi projects in the same time, and most projects were successful, certified with business owners. • Proactively Managed system development, Implementation.• Developed and deployed SMS New Activation system: this is high ability software with real-time process for Dealer/POS to send request for activate new prepaid line via SMS with business validation rules and provide real-time commission to dealer main balance.• Provided solution, Developed and succeed deploy HR Management System to support such as modules: Employee Detail Management, Leave Management & Request, Payroll, Over Time, Allowance, so on. Show less • Ticketing and Trouble & CC Provisioning System : This software provide a web interface for CC team to use Create TT, check Prepaid subscriber profile, Activate/deactivate services for prepaid, other CC functions model and reporting.• Developed and Upgraded CDR Loader Too, this new software is provide more efficiency to manage missing CDR file, fast loading CDR, optimize storage, record all error log, • Design and Create report based on Prepaid CDR• Maintenance and support MS Access software for HR Payroll • Software Support and Maintenance Show less • Designed and Created reports of Revenue Reports, Ad-hoc reports and Inter-connect reports.• Developed an Succeed deploy software o CDR Loader System: This software is supported multi CDR format and multi sources (IN CDR, SMSC CDR, SMSC-GW CDR, GPRS, Voucher, RBI, and MSC CDR) and load into Oracle database.o EPOS System : o Roaming Reporting System : Provide roaming reports based on Tap-In, Tap-Out CDR.o Ticketing and Trouble System : o Part & Accessories Management System for IT Department.o IN and HLR Provision system: Develop the client software interface with HLR and IN for provisioning purpose.o Employee Monthly Recharge.• Software Maintenance and Support. 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  • Customer and Digital Care CC Technical Support Sr. Manager

    Apr 2004 - now

  • IT Applications Development Sr. Manager

    Aug 2016 - Mar 2021

  • ERP & CRM Sr. Manager

    Apr 2014 - Aug 2016

  • Applications Development Sr. Manager

    Apr 2013 - Apr 2014

  • Applications Development Manager

    Apr 2010 - Apr 2013

  • Applications Development Section Head

    May 2009 - Apr 2010

  • Senior applications Development/System Analyst

    Mar 2007 - Apr 2009

  • Applications Senior Developer

    Feb 2006 - Feb 2007

  • Developer

    Feb 2004 - Feb 2006