James Ryan

Experience

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  Blockbuster

  Mar 2007 - Aug 2011

  Manager on Duty

  • Supervised shift operations for a busy video rental retail store.• Resolved customer issues promptly and professionally. • Oversaw and trained new team members.• Coordinated scheduling of team members.• Prepared and delivered weekly updates to management.

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  Fifth Third Bank

  Aug 2011 - Feb 2012

  Customer Service Professional

  • Interacted with diverse client base in a call-center environment. • Addressed incoming calls in order to answer client questions regarding balances and transactions, resolve issues and document detailed records of calls.• Partnered with multiple departments via verbal and written communication in order to ensure efficient resolution to account issues.

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  Springfield Metropolitan Housing Authority

  Feb 2012 - Apr 2014

  Computer Administrator

  • Helped design and launch as well as maintained the Neighborhood Networks Center at Lincoln Park website. • Delivered assistance to local residents aiding with job searches.• Oversaw and provided support for computer laboratory accessed by adults and children.• Utilized Track At-a-Glance in order to create and maintain documentation like usage logs and resident files.• Accomplished such achievements as• conceiving, developing, and leading workshops for local residents in topics like finance, job searches, and computer training.• organizing field trips for local residents.• heading and implementing the Neighborhood Networks Center's Youth Homework Assistance program for students ranging in age from five to 18.• Wrote and submitted regular progress reports to Service Coordinator.• Streamlined record keeping procedures by creating a new system to log and track community service and homework assistance records. Show less

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  Warren County Human Services

  Apr 2014 - Mar 2016

  Eligibility Specialist II

  • Conducted telephone and in-person interviews with public assistance applicants in order to determine their ongoing eligibility status for Medicaid and SNAP benefits. • Analyzed client information in order to ascertain initial and ongoing eligibility for Medicaid and SNAP.• Organized and maintained client case files and records. • Regulated, tracked, and verified client work activities. • Chosen for admin role of Super User in Ohio Benefits with responsibilities including:• Reporting system issues to Ohio Benefits help desk.• Training other workers on how to work around system issues. Show less

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  Warren County Human Services

  Mar 2016 - now

  • Analyze, troubleshoot, and resolve any information technology or system issues (e.g., resetting passwords, hardware/software installation, imaging and deployment of PCs, troubleshooting software/hardware issues) for 47 on-site & remote Users promptly. • Compile Worker transaction reports using Microsoft BI to help identify Agency Trends.• Perform annual inventory of state & county assets.• Primary County Contact for all third party software & hardware vendors.• Certify that our IT operations are compliant, reliable, and supportive of all state requirements.• Accomplished such achievements as:• Served as committee member of OCATS (ODJFS County Agency Technical Strategy).• Drafting training documentation for users that teaches software and hardware use.• Selected as technical project lead for the Warren County, Ohio EDMS Pilot Project.• Selected as project lead for the Warren County, Ohio Child Care EDMS Pilot Project.• Participated in UAT testing for IDAM and EDMS Pilot Projects.• Designing, implementing, and leading training sessions on ShoreTel/Mitel VOIP Interaction Center, OnBase workflow & procedures, and proper scanning procedures for Compass Pilot. Show less

  • Deputy Director

    Nov 2023 - now

  • MIS Specialist II/ Technical Point of Contact

    Mar 2016 - Nov 2023