Vesela Ivanova

Experience

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  Learndirect Limited / TLE

  Nov 2008 - Dec 2012

  Regional Employability Manager/ Curriculum Manager / Internal Verifier

  • Responsible for the delivery and assessment of enterprise and employability skills and softer skills training as per the individualised curriculum• Responsible for the successful delivery, assessment and IV of apprenticeships, including employer engagement and employer focused training• Managing the entire recruitment processes, policies and procedures• Ensuring the programmes were compliant with adult learning principles • Developing curriculum of the training programmes by following adult education frameworks• Fostering strong relationships with external stakeholders to grow the opportunities for the business working with the Head of Marketing, Communications and Sales• Recruited and developed a high-performing customer-centric team with the skills, knowledge and capabilities needed to deliver the required results, coordinating the work of the team, allocating responsibilities in an effective manner and monitoring progress, ensuring the team was aware of their responsibilities and inspire them to achieve targets and deliver excellent service • Producing reports and monitoring the quality of service delivery Show less

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  Innoventive Contract Services

  Dec 2012 - Oct 2014

  Operations Manager/Business Development

  • Permanently based at one of our major clients premises - ‘The Hospital Club’ to establish trustworthy relationship with the board of directors, identify their needs and ensure our services are constantly delivered up to their highly required standards• Working closely with the Group Operations Director in order to ensure all business systems are fit for purpose, contribute to short and long-term organisational planning and strategy. • Ensure safety regulations are adhered to.• Implement measures to provide motivation for employees, achieved through training sessions and support.• Oversee all central London clients including ShortList Media, NSL, and Ziffs Media etc. and assess that customer satisfaction goals are met. Prepare, revise and submit reports, budgets and other documentation• Dialogue with clientele about customer service issues or queries• Communicate information to the departments filtered for management • Implement quality management and regulatory compliance strategies• Ensuring all aspects of daily operations of the company run effectively and efficiently. • Play a significant role in long-term planning, with the view to delivering operational excellence• Implement effective succession planning, people management, development, recruitment, and retention strategies.• Oversee and manage payroll and organise fiscal documents as and when required. Show less

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  London Stansted Airport

  Nov 2014 - now

  Employment and Skills Manager

  • Leading the development of a performance based delivery model, quality assurance systems; and induction of delivery staff to deliver relevant contracts within defined quality levels• Day to day management of the ESSEX based contracts to the agreed key performance indicators• Day to day management of the delivery team and work collaboratively with all stakeholders including employers and funders• Ensuring a fit for purpose operational model is established and regularly reviewed in order to be proactive on potential time sensitive issues• Line manage a team, ensuring they are motivated and performing at the required level• Strong and positive relationships with key stakeholders, for example, the Prime Contractor, local Job Centre Plus and supply chain managers• Supporting and developing an employer engagement strategy• Supporting relevant bidding opportunities• Ensuring that equality and diversity is embedded within all aspects of project recruitment and promotion ensuring that we effectively engage with all customer groups • Working closely with the Operations Manager to ensure performance and financial reporting requirements are met in a timely manner• Monitoring and managing performance through clear communication with the team such that effective and timely intervention is taken Show less