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Olam Carrasco

Olam Carrasco

Asistente de gerencia

Followers of Olam Carrasco50 followers
location of Olam CarrascoTegucigalpa, Francisco Morazán, Honduras

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  • Timeline

  • About me

    Analista de datos

  • Education

    • Eagle's Flight School

      -
      Educacion Primeria y Secundaria Basica

    • Universidad autónoma de Honduras

      2018 -
      Licenciatura Psicologia

    • Universidad autónoma de Honduras

      2018 -
      Licenciatura Psicologia

    • Del Bosque International School

      2016 - 2017
      Bachiller Ciencias y Humanidades

    • Universidad Nacional Autónoma de Honduras (UNAH)

      2018 -
      Licenciatura PSYCHOLOGY

  • Experience

    • Game Station

      Jan 2017 - Nov 2018
      Asistente de gerencia

      Asistente de gerencia, Desempeñando todo tipo de actividades de limpieza y orden en tienda.

    • Allied Global

      Nov 2018 - Jan 2019
      Customer Service Specialist

      Somehow I managed to get a better job, That's when I started my Call center career.

    • Startek

      Jan 2019 - Jan 2019
      Representante del servicio de atención al cliente

      Worked as a Customer service rep for Walmart.com, on a Temporary contract manner.

    • Knoah Solutions

      Jan 2020 - Jan 2020
      Representante de ventas

      tech support agent for Google's nest

    • The Workloop

      Jan 2021 - Mar 2021
      Intérprete médico

      Unfortunately I found out that being a Medical interpreter was not something I would like to be.

    • Teleperformance

      Feb 2021 - Jan 2021
      Representante del servicio de atención al cliente

      I started as a Customer service rep, For Chime Bank, sending and receiving emails from customers.

    • Teleperformance

      Oct 2021 - Mar 2023

      Got raised once more due to my performance as a Mission Control (WFM Analyst), And still learning too much things about billing methods, how the different type of call center accounts work, How to boost billings and so on. Got raised after showing the best interest in growing, Here's where I found out what I wanted to be, I really love managing schedules, forecasting plans, working a long with partners and being an important part of my organization.

      • Jefe de planificación y previsión

        Jan 2022 - Mar 2023

      • Analista de gestión laboral

        Oct 2021 - Mar 2023

    • ResultsCX

      Mar 2023 - Jul 2023
      Representante del servicio de atención al cliente

    • IntouchCX

      Jul 2023 - Feb 2024
      Representante del servicio de atención al cliente

      I work as customer service representative, learning even more about this industry by helping customers with tech issues, sales and also order inquiries.Embracing 3 of the most common areas for Call enter industry.

    • AvasFlowers

      Feb 2024 - May 2024
      Analista de datos

    • Teleperformance

      May 2024 - now
      Agente del servicio de atención al cliente

  • Licenses & Certifications

  • Volunteer Experience

    • Patrullero

      Issued by World Organization of the Scout Movement (WOSM) on Feb 2016
      World Organization of the Scout Movement (WOSM)Associated with Olam Carrasco

    • Guia scout

      Issued by World Organization of the Scout Movement (WOSM) on May 2016
      World Organization of the Scout Movement (WOSM)Associated with Olam Carrasco