Harsh Patel

Experience

• 

  AT&T

  Jun 2014 - Jan 2015

  AOTS Queue Manager

  • Interacted with developers and conducted User Acceptance Testing (UAT) to identify defects prior tolaunch of live sites.• Identified and resolved issues with dialup configuration, MIS, VOIP, and web hosting in helpdeskenvironment.• Prepared instruction manuals for reference by team members providing frontline troubleshooting support.

• 

  Metrist Partners

  Feb 2015 - Jun 2016

  Software/Web Developer

  As a developer, I delivered innovative software solutions with a positive experience, ensuring client scope and budget were met, and expectations are exceeded. I communicated with clients to gather project scopes and timelines, as well as manage expectations. I also completed WordPress site design, development, and maintenance within timelines, providing outstanding customer satisfaction. Some of my achievements include:• Reduced development costs significantly by leading team to complete work in-house instead of outsourcing.• I headed a team of two developers, utilizing Agile processes to develop tools for testing efficiency and creating a sized backlog.• Updated PHP program performance and optimized API, as well as completing bug fixes. Show less

• 

  Conagra Brands

  Jun 2016 - May 2021

  Systems Analyst

  At Conagra Brands, I spearheaded design and development of system solutions, coordinating diverse stakeholders, building relationships interdepartmentally, and leading project management within an Agileenvironment. I led cross-functional collaboration across internal and external partners to gather technical requirements, conceiving appropriate solutions, and translating into actionable development tasks. I alsoleveraged multiple analytic techniques to strategize and model solutions, as well as recommend various software. I established workflows and prioritized tasks, ensuring timely project completion. A few of my accomplishments include:• Launched three Salesforce cloud solutions within nine months, receiving awards from Salesforce and Conagra CFO for outstanding efforts.• I managed the Salesforce implementation program, leading successful delivery of a customer relationship management (CRM) solution meetingproject scope and timelines.• I was honored with "Star of the Quarter Award" for designing and delivering innovative solution to automate organization's sales process. Significant accomplishments: Show less

• 

  Vyaire Medical

  May 2021 - May 2022

  Senior Business Analyst - Salesforce

  In my current position, I design and execute effective IT strategies to boost organizational sales and drive market growth globally. I communicate with sales teams to gather functional system requirements, design needs, and Salesforce configurations across multiple modules, translating into actionable development tasks. I also liaise between business units and technology teams to communicate and present business needs and solutions.Some of my achievements include:• I optimized sales processes, boosting revenues by 5%.• Implement new features, functions, and Salesforce configuration requirements, leading business systems testing to locate and fix issues, ensure functionality, and facilitate smooth operations.• Consistently streamlined sales processes within Salesforce, partnering with sales leadership to understand pain points then designing and implementing sustainable solutions.• I have the opportunity to interface with end-users, identifying and understanding user needs to interpret for sales reps to assist with requests. Show less

• 

  Workday

  Jun 2022 - Apr 2023

  Salesforce Senior Business Analyst