RAZA SAYED

Experience

• 

  Microsoft

  Aug 2013 - Sept 2014

  Server Engineer for Enterprise Platform Support

  I was part of a very skilled engineers of Server support who helped resolve issues from Microsoft Enterprise level clients throughout the world.The issues were Mission Critical and Production impacting. Worked on Core technologies like:Clustering | Hyper V (Visualization) | Storage | Backups (Windows Server Backup, DPM) | Servicing | No Boots | Windows 8 | Windows Server 2012Part of Microsoft Server Support team that catered Microsoft's enterprise level customer.Assist and troubleshoot with customer with issue related Microsoft technologies like Hyper V, Windows Server Backup , No Boot Issues, Patching , Installation, Failover Clustering and Deployment.Take part in team triage to share knowledge with other engineers.Collaboration with other specialties like Exchange, networking, Performance, Active Directory, TMG if they require any assistance or vice versa. Show less

• 

  Mhance

  Oct 2014 - Mar 2016

  Technical Support Consultant

  • Responsible for monitoring the client infrastructure, servers, websites, Windows backups to ensure the client is not impacted by technical faults• Ensure support tickets are resolved within the SLA’s depending on the priority level. Currently a fix rate of 90%• Responsible for monitoring and managing the virtually hosted servers on Hyper-V and VMWare environments, troubleshooting issues as they arose• Manage and assign access rights for new and current employees in Active Directory and CRM 2011/2013• Create and manage user mail boxes on Exchange 2010, including migration of mailboxes from On-Premise to Office 365 cloud.• Responsible for ensuring new Windows Updates are tested and deployed. • Manage the client’s High Availability environment which was hosted on Windows failover cluster• Helped implementation of SCOM for monitoring, ensuring 24 hour monitoring of the infrastructure, providing an effective resolution • Managing and publishing Citrix Applications for users. Show less

• 

  Instem

  May 2016 - now

  Promoted from Team Leader to SCIT Regional Manager which has following responsibilities:> Managing the Cost: Dealing with server costs, quotation for new setups/environments.> Approving the Orders: Receiving new Project Orders which needs analyzing the requirements and signing the order and making sure the cost is correct.> Managing the Pune SaaS team: Handling a team of 8 people and a Team Leader reporting to me. Looking after their tickets and reviewing any escalations.> Pulling reports of various aspects of the infrastructure and consolidating it graphically to send it higher up.> Managing the Appraisal and Promotion of the Pune team: This includes monitoring performance of each team member and rating them. Doing meetings with them time to time regarding their performance and helping them grow where needed.> Collaborating with Development, Validation and Project management teams to discuss and deliver servers and associated costs.> Handling escalations with regards to technical issues and helping the team.>Managing the license costs: Microsoft, MS Office, Oracle, Citrix etc.> Apart from this, also helped the team in any other areas where they require help. Show less As part of the SCIT team (SaaS Cloud and Infrstructure), I was responsible with maintaining servers and the application it hosts, running.Critical healthcare applications are running on VMWare and Oracle based private cloud setup. They are presented to the clients world-wide through Citrix.Responsible with following tasks:> Setting up servers according to usage> Maintaining server with timely Security patching, upgrading servers etc.> Monitoring the live performance and setting thresholds for CPU, Memory and Disk usage.> Interacting internally with other teams and collaborating on work> Communicating with customers about the issues they are facing.> Making sure the applications are running and connectivity is up 24x7> Preparing diagrams for the infrastructure, network. Documenting the day to day activities.> Refining the process and improving the fucntioning Show less

  • SCIT Regional Manager (SaaS Cloud & Infrastructure Team)

    Mar 2022 - now

  • Team Leader - Hosting Technical Support

    Jun 2020 - Nov 2022

  • Senior Hosting Technical Support

    Jun 2019 - May 2020

  • Technical Consultant

    May 2016 - Jun 2019