João Laio

Experience

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  Federal Institute of São Paulo (IF-SP)

  Jan 2009 - Jul 2009

  Technical Support Intern

  Tech intern on the computer labs, working in preventive maintenance of PCs, servers and network configuration, creating a property control system using ASP and SQL, among others.

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  Unisantos TV - Brasil TV´s affiliated TV station

  Jan 2010 - Feb 2014

  Technician/Video Producer

  Capture of images for diverse tv reports and productions for national and / or local transmission. Production of TV teasers, programs and news editing. Cameras and editing stations´s support and operation. Playout´s operation and support. Video production and equipments´ definition and configuration to cover WYD RIO 2013.

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  Campus Party

  Jul 2012 - Jul 2012

  Streaming Coordinator - Campus TV

  Managed a team to broadcast the lectures of the event. Also was responsible for installation and adjustment of streaming equipment. Camera operation and video switcher. Also supported transmissions and teams.

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  Globo TV

  Feb 2014 - Feb 2015

  Engineering Intern

  Job rotation of 6 months between three major Engineering / Technology areas of the TV station: operations (technical center), projects and support. 6 months in Journalism and Sports Operations department – Worked with guide preparation for training, video operation, products assembly (Globo Esporte, Jornal Hoje, etc.) including control room, studios and the technical center. Also have experience with testing resources as Tactical Table with NCAM camera tracking system, support the editing and research systems. Show less

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  NEC Latin America

  Apr 2017 - Apr 2018

  BID Intern

  Responsible for the pricing of low and medium complexity projects in the PABX and Digital Cinema areas, commercial conditions verification of rental and sale of equipment for commercial proposals ellaboration. Development of tools for pricing tasks automation.

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  Just4IT

  Dec 2018 - Oct 2019

  Systems Analyst

  Responsible for the implementation, support, training and customization of digital support systems. Chatbots development with Artificial Intelligence (IBM Watson) and external APIs integration using PHP language and IBM Cloud. Pre-sales experience performing technical presentations and mapping clients’ requirements. Video production for customer training and digital marketing projects.

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  New Way

  Oct 2019 - Dec 2020

  Design, development and deployment of chatbot´s projects. External API´s integration. Performance with NewWay tools for digital support and chatbots building (MktZap and Builder4Bots) integrated to several channels, including WhatsApp. Implementation, consulting and follow up of new customers’ projects involving Commerce, Product, Projects and Channels departments. Service metrics monitoring. Cross-sell and upsell actions. Training and specific guidance on the use of New Way products aligned with the customer's business strategy.

  • Projects Consultant

    Aug 2020 - Dec 2020

  • Customer Success Consultant

    Oct 2019 - Aug 2020
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  Sensedia

  Jan 2021 - now

  As a Customer Success Manager for LATAM clients, including Peru, Mexico, Colombia, and Bolivia, I ensure that customers gain maximum value from Sensedia's solutions by aligning API strategies with their business objectives. With a consultative approach, I work closely with CTOs, directors, and technical teams to drive digital transformation and sustainable growth. I am also responsible for identifying expansion opportunities and ensuring customer retention, always focusing on long-term success.

  • Senior Customer Success Manager

    Sept 2024 - now

  • API Specialist - Technical Customer Success - LATAM/Brazil

    Jan 2021 - Sept 2024