Nithya Prashanth

Experience

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  Breeze Training Academy

  Jul 2012 - Dec 2014

  Training Coordinator

  1.Two years full time experience in Allsec International BPO for UK (Banking) Voice Process. Initial one year as customer support executive and then promoted to team leader position.2. Excelled in direct customer service while training, interviewing and attaining successful sales.3. Built and managed my own team of ten plus team members, promoted 2 leaders, and lead workshops while mastering public speaking.4. Achieved over 100 hours of training team members and over 100 hours of active discussions.5. 21 person team has maintained a 98% quality 2014 YTD compared to team goal of 94%.6. Created quality scorecard and wrote accompanying quality manual.7. Rebuilt new hire training program. Show less

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  NEPTUNE BUSINESS SOLUTIONS (P) LTD.

  Jan 2015 - Jul 2017

  Team Leader & Content Developer

  1. US Real Estate Market based Research Content Development.2. Successfully completed more than 100 Real Estate Research Based Articles & Reports in a very short time.3. Thrived in a fast-paced office environment that values an exceptional work ethic and integrity.4. Managed clients on a daily basis, building rapport and retaining quality relationships.5. Developed fun, interactive training activities to improve new material learning and retention.6. Established business relationships with client to better monitor and cater their needs. Show less

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  IDAM BUSINESS SOLUTIONS, Chennai

  Jul 2017 - Feb 2019

  Training & Development Head

  1. Managed team members and office responsibilities.2. Planning weekly/monthly goals for office.3. Conducted interviews.4. Trained more than 200 employees to resolve customer conflicts.5. Supervised and developed up to 50 people in office and production related environments6. Running impact meetings.7. Managed, trained, and developed a team of 50 sales and marketing agents, which generated revenue; as well as brand notoriety for clients.8. Hired, coached, motivated and mentored all new hires in sales, marketing, customer services, compliance and retention.9. Created, and delivered training for staff use of new technologies and adoption of business processes to enhance customer service.10.Delivered high-quality training presentations to large classes of new and existing CSRs in a classroom setting.11. Demonstrated systems and tools to be used by CSRs.12. Conducted assessments to ensure CSRs understood the material presented.13. Provided supervisors with up-to-date knowledge regarding trainee programs.14. Supported CSRs and supervisors on the floor when necessary.15. Provided feedback and recommended changes on training modules and materials to management16. Other training responsibilities as necessary.17. Assessed new employees in areas of customer services and interpersonal communication.18. Assigned and delegated tasks to other servers; reviewed timely delivery, set-up, and closing operations.19. Assisted the management in meeting overall financial and business processes.20. Provided excellent customer service and processed transactions. Show less

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  MSME, Chennai

  Aug 2018 - Jan 2021

  Knowledge Partner

  Delivered training presentations on entrepreneur skills, sales and marketing, small scale business, self-development, motivation for start-up companies under MSME.

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  CIPET Chennai

  Jan 2019 - Jan 2021

  Guest Trainer

  Created, developed content and deliver training for students of CIPET on professional skills, interview skills and work ethics.

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  SARAVANA STORES SUPER INDIA PRIVATE LIMITED

  Mar 2019 - Dec 2020

  Assistant Manager Training and Development

  TRAINING COMPETENCIES1. Assisted with the Professional Development: Assessed, designed, developed and delivered training solutions at all levels of staff for multiple and multiple business functions including inside, outside and independent sales force, internal support groups and external clients. Organized weekly, monthly training sessions from sales executives to executives and management team. Conducted product training programs on demand.2. Trained agents on Customer Service Excellence: Create, schedule, and present new hire, group, and individual training based on learning needs, including weekly learning enhancement training on call quality and customer service excellence. Coordinate and assign online training activities. Evaluate training needs of business to adjust programs or create new training. Monitor training cost and create expense reports for management. Responsible weekly to monitor, score, and deliver call quality, including coaching with prescription and follow up.3. Solicited and assisted organizations with Quality Assurance programs: Create, schedule, and present new hire, group, and individual training based on learning needs, including weekly learning enhancement training on call quality and customer service excellence. Coordinate and assign online training activities. Evaluate training needs of business to adjust programs or create new training. Monitor training cost and create expense reports for management. Responsible weekly to monitor, score, and deliver call quality, including coaching with prescription and follow up.4. Coordinated and successfully managed group training efforts: Organized office meetings and workshops teaching product knowledge and sales techniques. Show less

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  Poorvika-HR Division

  Jan 2021 - Dec 2021

  Assistant Manager