Tonya George

Experience

• 

  Celebration Christian Academy

  Jan 2016 - Jan 2017

  Child Development Coordinator

  Innovated assessment tools, led learning activities that developed students’ cognitive and sensory skills, and implemented childcare best practices that aligned with state regulations. Instrumentally contributed to defining and documenting procedures for successful K-12 accreditation.

• 

  ROCO MAINTENANCE & FACILITIES SERVICES

  Jan 2017 - Jan 2017

  Project Coordinator

  Performed account executive functions, interfacing with clients, recruiting partners, and onboarding new contractors and vendors. Dispatched technicians to conduct emergency maintenance services. Generated invoices and administered deposits.

• 

  Express Employment Professionals

  Jan 2018 - Jan 2019

  Office Administrator

  Conducted a series of contract assignments performing office administration and data entry.

• 

  MATTHEW MEDIA GROUP

  Jan 2019 - Jan 2022

  Merited fast-track promotion to this role after just 60 days, to provide project leadership over 3 key initiatives, which involved overseeing the 6-member call center team, upholding data quality, increasing production, and verifying and transferring data to clients. Projects centered on contacting prospective subjects for clinical studies. Supported 400+ registered participants’ calls. Assembled 100+ packages to participants monthly, administered reimbursement payments for study participants, and conducted monthly reporting. Evaluated employees’ performance.► Exceeded $5M revenue goal by providing key leadership to call center team to increase the volume of quantitative data collected.► Recommended Searchbug platform to capture participants’ addresses and ZIP codes using their social security number, essential in retaining the 1,200 participants, some of whom had moved, in a long-term clinical trial for an eczema therapy.► Directed marketing outreach to build the participant database for a clinical trial evaluating elderly patients’ response to a medication under development. Show less

  • Call Center Manager

    Jan 2019 - Jan 2022

  • Project Coordinator

    Jan 2019 - Jan 2019
• 

  World Financial Group (WFG)

  Sept 2020 - now

  Insurance Agent

  Offer a portfolio of insurance coverage, financial planning, and wealth management solutions tailored to clients’ specifications. Conduct new business development, client relationship management, and policy administration. Utilize multiple quoting systems. Identify cross-selling opportunities in order to deepen and retain client accounts.

• 

  Tree of Life Childrens Academy

  Aug 2022 - now

  Director

  Strategically guide operations at this pre-school and after-school facility, serving 54 students ages 6 weeks to 12 years. Scope encompasses directing a staff of 5 teachers, 8 support staff, and 3 floaters; ensuring classroom coverage; and conducting parent engagement. Additionally, generate state-mandated compliance reports, as well as reports to the primary funder, United Way.► Integrally contributed to producing and launching Brightwheel to automate day care administration, have digital login, digitized parent communications, newsletters, and payment portal, and payroll administration► Increased the pre-school’s physical capacity by converting underutilized space into a fully-functioning classroom, adding space for up to 7 additional students, thereby generating higher revenue. Show less